Shuttle Driver

Shuttle Service Representative

Shuttle customers to and from dealership to drop off location of choice within designated mileage

Monday - Friday, 7am-5pm

Great interpersonal skills required

Great attitude required!

Qualifications: Other

Ability to read and comprehend instructions and information

Professional personal appearance

Excellent communication skills

Ability to meet company's production and quality standards

Sitting on a regular basis

General expectations:

Devote self to insuring satisfaction to customers

Determine management, production and quality requirements by asking questions and listening

Attend company meetings as required

Maintain a follow-up system that encourages follow through with assigned projects

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Understand the terminology of the business and keep abreast of technology changes in products and services

Know and understand the federal, state and local requirements which govern the company's business

Follow lawful directions from supervisors

Understand and follow work rules and procedures

Participate in performance management

Interact well with others and be a positive influence on employee morale

Uphold the company's non-disclosure and confidentiality policies and agreements

Work evening, weekend and holiday work hours as required

Job-specific expectations:

Determine costs and completion date. Communicate expected repair time to customer

Analyze progress to maximize efficiency and maintain high quality of repairs

Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources

Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts

Diagnose problems correctly and accurately describe those problems on the repair order

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction

Be available to aid technicians as appropriate if they have trouble completing service work

Produce accurate estimates for wreck and internal repairs

Provide cashier transactions when needed

Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required

Start and finalize repair orders for warranty, customer paid, and internal repair

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

Be polite and friendly and greet customers promptly

Conduct telephone transactions courteously, and quickly

Provide excellent customer service for all customers whether external and internal

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle

Notify customers promptly regarding any delays, changes, or additional work that is required

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate