Plumbing Technician & Sales Representative

Job Description Job Description

Position Overview:
As a plumbing technician, your responsibility is to perform residential and commercial plumbing services, including drain cleaning and repair work. A plumbing technician is customer-focused, technically skilled, and comfortable presenting and selling recommended plumbing solutions to clients in a professional and ethical manner
Responsibilities:
Plumbing and Technical Duties
Diagnose, repair, and maintain plumbing systems in residential and commercial properties.
Install and repair water lines, plumbing fixtures fixtures, valves, and plumbing and boiler systems.
Troubleshoot and diagnose plumbing issues with accuracy
Work independently to complete jobs safely, efficiently, and professionally
Provide excellent customer service and communicate clearly with customers and office
Maintain company tools, equipment, and vehicle
Ensure all work complies with local plumbing codes, safety standards, and company policies.
On call rotation
Customer Service & Sales Responsibilities
Communicate clearly with customers regarding diagnoses, repair options, and pricing
Present recommended repairs or upgrades and sell plumbing services based on customer needs
Build trust with customers through professional appearance, honesty, and quality workmanship
Upsell preventative maintenance, system upgrades, or additional services when appropriate
Obtain customer approval before performing work
General Responsibilities
Maintain a clean, organized, and fully stocked service vehicle
Follow all safety procedures and wear required PPE
Participate in ongoing training to stay current with plumbing techniques and products
Represent the company in a professional manner at all times

Working Conditions
Field-based work environment with exposure to indoor and outdoor elements.
Regularly required to stand, kneel, crawl, and work in confined spaces.
May be exposed to dirt, waste materials, odors, and varying weather conditions.
Standard schedule is Monday–Friday, with rotational on-call duties for after-hours emergencies may be required.
Qualifications:
Minimum 2+ years plumbing experience
Strong knowledge of residential plumbing systems
Boiler experience is a plus
Drain cleaning experience preferred
ServiceTitan experience is a plus but not required
Excellent customer service skills
Strong written and verbal communication skills
Willingness to practice continual learning and growth of your skills
Valid driver’s license and clean driving record
High school diploma or equivalent
Flexible schedule required
Ability to lift heavy equipment and work in confined spaces
Basic computer and tablet skills for documentation and invoicing