NURSE Assistant Clinic Director (RN) at Functional Health Clinic

Nurse / RN Assistant Clinic Director (RN)Location: Redwood City, CACompany: IV NutritionAbout the RoleWe are full functional health, not a drip barThis role combines clinical expertise, sales leadership, client relationship management, and team development. You will assist in overseeing staff, ensuring excellent client care, driving client retention, supporting clinic sales goals, maintaining compliance standards, and contributing to overall clinic performance.This is a hands-on leadership role ideal for someone who thrives in both client care and business growth while developing high-performing teams.What You'll DoClinical Care & Client ExperienceAdminister IV therapies, including starting IVs and monitoring treatmentsEnsure clinic compliance and client safety, comfort, and overall well-being throughout servicesDocument (chart) client interactions, treatments, and responses accuratelyProvide education to clients regarding therapies, memberships, and wellness servicesDeliver a high-touch client experience that promotes loyalty and long-term relationshipsAddress client concerns and service recovery opportunities promptly and professionallyConduct follow-up calls and outreach to clients to ensure satisfaction and encourage continued engagementSupport membership enrollment, renewals, and retention initiativesImplement a "whole body approach" to wellness to optimize long-term health.Sales & Client RetentionLead by example in promoting clinic services, memberships, and wellness programsDrive clinic sales performance through relationship-based selling and client educationMonitor client retention metrics and identify opportunities to improve client engagementCoach team members on effective sales conversations and client relationship buildingSupport achievement of clinic revenue goals through exceptional client experiences and consistent follow-upPartner with the Clinic Director to implement local marketing, referral, and retention strategiesClinic Operations & SupportAct as a backup point of contact for the Clinic DirectorEnsure compliance with clinical standards, policies, and regulationsComplete required training related to nutrition infusion therapiesSupport daily clinic operations and workflow efficiencyMonitor clinic performance metrics and assist with action plans for improvementAssist with inventory management, scheduling, and operational executionTeam Leadership & DevelopmentAssist in hiring, onboarding, and developing staffTrain and educate team members on procedures, sales techniques, and client care standardsLead, motivate, and influence staff to meet performance goalsFoster a positive, high-performance team cultureSupport ongoing staff development through coaching and accountabilityPerformance ManagementMonitor and document staff performance in partnership with HRSupport coaching, goal setting, and career developmentIdentify high-performing employees for growth opportunitiesAssist in conflict resolution and team managementHelp ensure team members consistently meet client service, sales, and operational expectationsCulture & AccountabilityMaintain a culture of trust, respect, and professionalismLead by example with strong ethical and professional standardsPromote positivity, resilience, and accountability within the teamChampion a client-first culture focused on service excellence, retention, and resultsQualificationsActive California RN License requiredCurrent BLS (Basic Life Support) certification requiredACLS (Advanced Cardiac Life Support) certification preferredExperienceMinimum 1 year of vascular access or infusion experienceMinimum 1 year of leadership or management experiencePrevious sales, membership, retail healthcare, hospitality, or client retention experience preferredTechnical KnowledgeMicrosoft OfficeElectronic Medical Records (EMR) systemsAnatomy, medical terminology, and clinical practicesBasic understanding of sales metrics, client retention strategies, and performance reportingSkills & AttributesStrong attention to detailExcellent written and verbal communicationHigh level of customer service and client careProven ability to build client relationships and drive retentionLeadership and team development skillsSales coaching and performance management abilitiesAbility to multi-task and prioritize effectivelyStrong problem-solving and decision-making abilityTime management and organizational skillsSelf-motivated and able to work independentlyAdaptability, resilience, and professionalismWorking Conditions8–10-hour shifts, Monday through Friday1–2 Saturdays and Sundays per month required (based on staffing)Clinic environment with climate control and adequate lightingIs This Role for You?Who This Role Is ForA hands-on leader who enjoys both client care and team developmentSomeone who thrives in a fast-paced clinical environmentSomeone who is tired of the grind in hospitals and is looking for work-life balance and predictability.A professional who enjoys building client relationships and driving business growthA leader who is motivated by team performance, client satisfaction, and achieving sales goalsSomeone who values structure, accountability, and cultureWhat This Role Is Not ForSomeone who prefers non-clinical or administrative-only rolesSomeone uncomfortable managing people, performance, or sales expectationsSomeone who struggles with multitasking in a client-facing environmentSomeone who is not passionate about delivering exceptional client experiences and building long-term client relationships