Veterinary Client Service Representative

Part-time Veterinary Client Service Representative

All Valley Pet Clinic at Federal Way is looking for a part-time Veterinary Client Service Representative to join our team! We are seeking an upbeat, self-starter with great customer service experience. Someone with great attention to detail and warm approachable attitude. If you are passionate about helping animals and like to work in a fun, but challenging workplace, this is the job for you! Must be able to interact with a variety of clients with tact and diplomacy.

The ideal candidate:

• Professional
• Dependable
• Demonstrates a positive attitude
• Excellent verbal and written communication skills
• Enjoys working with awesome co-workers
• Superior customer service skills
• Loves pets and people

Job Duties:

• Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
• Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary
• Accurately scheduling appointments reservations as applicable.
• Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.
• Providing knowledgeable information to clients regarding our products and services.
• Accurately processing payments and balancing cash receipts.
• Assisting in maintaining the cleanliness of client areas.

If you are passionate about pets and providing exceptional customer service, we want you to join our team!