Traveling Service Advisor

As a Traveling / Floating Service Advisor , you will serve as a key leader across multiple locations, providing operational support, sales support and business continuity throughout our Maine market. This role will support our Don Foshay’s Automotive locations in Damariscotta and Hallowell . Since 1983, Don Foshay’s Discount Tire & Alignment has been helping Maine drivers stay safe and confident on the road. With six convenient locations across the state, we make it easy to get dependable tire and auto services close to home. From routine oil changes and brake service to new tires, alignments, and diagnostics, our experienced team delivers straightforward recommendations, competitive pricing, and workmanship you can trust. What You’ll Be Doing: Provide leadership and operational support across multiple Don Foshay’s Automotive locations throughout Maine Drive sales growth by coaching service advisors and managers on customer engagement, service recommendations, and closing opportunities Lead by example in delivering exceptional customer service and creating a customer-first culture Partner with store teams to achieve and exceed sales, profitability, and customer satisfaction goals Monitor and improve key performance indicators (KPIs), including sales, car count, average repair order (ARO), gross profit, and customer retention Support staffing needs by assisting with recruiting, interviewing, onboarding, and training team members Develop and mentor future leaders while creating accountability throughout the organization Conduct store visits, operational audits, and performance reviews to ensure consistency across locations Coach team members on sales processes, customer communication, operational execution, and leadership development Assist with employee relations, performance management, and team engagement initiatives Ensure compliance with company policies, safety standards, and operational procedures Support stores during leadership transitions, vacations, staffing shortages, and periods of increased business demand Collaborate with regional leadership to identify opportunities for growth and operational improvement Travel regularly between Brunswick, Damariscotta, Hallowell, and South Portland locations as business needs require Perform additional duties as assigned to support overall business success You'll Bring with You: 5+ years of automotive management experience with demonstrated success leading teams and driving sales performance Strong understanding of automotive repair, maintenance services, tire sales, and shop operations Proven ability to lead, coach, and develop high-performing teams Experience managing key business metrics including sales, profitability, labor, productivity, and customer satisfaction Exceptional leadership, communication, and relationship-building skills Ability to effectively manage multiple priorities across multiple locations Strong problem-solving and decision-making abilities Experience with POS systems, digital inspections, and shop management software Valid driver's license with a clean driving record Ability and willingness to travel regularly between assigned locations Must be authorized to work in the United States What You’ll Get in Return: You'll be on the fast track to the future you’ve dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go. A dynamic leadership role with multi-location responsibility and impact Competitive salary plus performance-based bonus opportunities Company vehicle allowance or mileage reimbursement (where applicable) Full suite of benefits including health, dental, vision, and life insurance 401(k) with company match Paid time off and holidays Leadership development and advancement opportunities The opportunity to shape teams, develop future leaders, and drive business success across multiple locations #J-18808-Ljbffr Don Foshay’s Discount Tire & Alignment