L1 Remote Desktop Support Specialist
HCLTech
New York, NY
- Remote job
Sapsf is seeking a dedicated L1 Remote Desktop Support specialist in the United States. You will independently troubleshoot and resolve assigned tickets and provide remote support to end users via phone, email, and chat. Responsibilities include diagnosing hardware, software, and network issues, adhering to SLAs, and maintaining logs. You will work to improve CSAT and time-to-resolution while escalating complex cases to higher IT levels as needed. #J-18808-Ljbffr HCLTech
Vacancy posted 3 days ago
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