Product Delivery Manager - Payments - Vice President

Vice-President, Product Delivery

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Embedded Finance and Solutions (EF&S), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The next decade of payments promises to be even more transformational than the last. Continued investment and development in the Embedded Finance and Solutions (EF&S) space is a top priority for JPM Payments. The incoming Vice-President will act as a catalyst, taking our service offering to the next level on this high visibility, multi-year journey. The Vice-President, Product Delivery is accountable for driving several key outcomes across a broad portfolio. Ultimately, these contributions will help us optimize and scale our business globally.

Job responsibilities:

• Become an industry thought leader and help senior leaders shape the strategic vision for the product
• Work directly with our Clients and help them integrate with our industry leading solution
• Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap
• Monitor the performance of products and services, including overall profitability, by identifying and maintaining key performance indicators (KPIs)
• Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills:

• Strong communication/presentation skills (i.e. creating content) that can be consumed at all seniority levels with both internal and external audiences
• Be a persuasive negotiator and thrive in a high intensity environment
• Operate with minimal guidance and oversight, capable of embracing ambiguity
• Ability to rapidly understand emerging technologies and business models / naturally see commercial opportunities
• Passion for creatively solving problems and an entrepreneurial spirit
• Ability to adeptly pivot opportunities based on new information and market forces
• Resourcefulness to filter a large number of opportunities into the most impactful engagements
• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills:

• Proficient knowledge of the product development life cycle, design, and data analytics
• 5+ years of production Java experience
• 2+ years writing automated tests using Behavior-Driven Development (Cucumber, etc.)
• Experience with RESTful API design and implementation
• Ability to communicate complex technical topics to a business audience
• Experience with API testing tools (Postman, etc.) and structuring API calls
• Debugging, tracking, tracing and log reading experience using Splunk, Elasticsearch, or similar tools

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.