Senior Partner Success Manager

Senior Partner Success Manager ID2026-1712 CategoryN/A Position TypeFull Time RemoteYes Summary of Position

To coordinate, manage, and develop the CTM Partner Program (CPP), overseeing a global portfolio of partners and ensuring effective execution of agreed strategies, standards, and commitments between CTM and its partner network.

CPP is a critical component of the evolution of CTM's global business offering, supporting growth, product adoption, and success in winning and retaining client business across key verticals, including Transient, Marine & Offshore, Meetings & Events, Product, and the Global Hotel Program. The successful candidate will:

Act as the main point of contact between CTM and its partners, driving governance, operational discipline, and consistent execution across the Partner Program, while accelerating the commercial activation and adoption of CTM products and supplier programs through the partner network.

• Drive measurable partner value and ROI by ensuring members actively realise the benefits of CPP, while stabilising, aligning, and strengthening the partner network across all membership tiers.

• Own partner performance against agreed standards, ensuring adherence to CTM and customer service levels, actively monitoring targets, and leading corrective actions where expectations are not met.

• Represent CTM and its partner network with credibility and authority in all internal and external engagements, reinforcing CTM standards, positioning, and long-term strategic intent.

Schedule / Shift

Standard

Responsibilities and Duties

Relationship Management
Own and manage a global portfolio of partners, accountable for performance, alignment to CTM strategy, and delivery against agreed commercial, operational, and service commitments.

Partner Acquisition & Network Growth
Lead the recruitment of new partners by positioning and selling CPP membership options, ensuring new entrants strengthen the network strategically, commercially, and operationally. This includes assessing ongoing partner performance and fit, and recommending partner exits where standards, strategic alignment, or commercial outcomes are not met.

Operational Governance & Escalation
Serve as the escalation point for partner-related operational issues, driving resolution, enforcing standards, and ensuring consistent global client servicing in line with CTM requirements.

Commercial & Revenue Ownership
Own and manage all revenue associated with the partner portfolio, including budgeting, forecasting, and performance tracking, with clear accountability for revenue growth and ROI.

Supplier, Product & Performance Analytics
Own the tracking, reporting, and performance analytics for partners, supplier programs, and CTM products, ensuring insights are used to drive adoption, optimization, and measurable commercial outcomes.

Required of all CTM Positions

• Embrace CTM's core values of Connect, Evolve and Deliver
• Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
• Work independently and as part of a team.
• Professional written and verbal communication.
• Meet deadlines, handle, and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Basic math.
• Read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience

• Exceptional written and verbal communication skills, with the ability to engage credibly in both in-person and virtual environments and adapt messaging to senior, technical, and commercial audiences.
• Proven ability to influence without direct authority, aligning diverse internal and external stakeholders around shared commercial and operational outcomes.
• Strong negotiation and presentation capability, with demonstrated experience presenting to and challenging C-level stakeholders in a B2B environment.
• Solid understanding of corporate travel technology and operations, including multiple GDSs, online booking tools, expense management platforms, and traveller tracking solutions.

Knowledge, Skills, and Abilities

• Ability to operate cross-functionally across business verticals (e.g. Meetings & Events), partnering closely with internal stakeholders to ensure partner relevance, inclusion, and sustained value delivery.
• Comprehensive grasp of end-to-end operational standards, from front-line servicing and tool requirements through to back-office processes and retrospective reporting.
• Strong execution mindset, able to manage multiple initiatives in parallel, prioritise effectively, and consistently deliver outcomes.
• Comfortable operating independently while contributing as a senior team member, exercising sound judgment and ownership in ambiguous or evolving environments.
• Clear understanding of commercial and financial dynamics, including partner economics, revenue models, and the broader CTM business context.
• Fluent in English; additional languages preferred (Spanish and/or Portuguese).
• Advanced working proficiency in core business tools, including Excel, PowerPoint, Word, and Salesforce.
• Willingness to travel up to 30%, as required to support partner relationships and commercial objectives.

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at View email address on click.appcast.io. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

#LI-MD1

Pay Range USD $80,000.00 - USD $80,000.00 /Yr.

Required

Preferred

Job Industries

• Other