Ecommerce Fulfillment Associate

E-Commerce Fulfillment Associate

At Tidalwave, we're more than a print shop we're a full-service creative partner helping brands bring their vision to life. Based in Chattanooga, Tennessee, we combine high-quality screen printing, embroidery, and fulfillment with innovative marketing and e-commerce solutions for clients nationwide. Our team is passionate, fast-paced, and committed to excellence in everything from custom merchandise production to packaging, warehousing, and nationwide shipping. We thrive on creativity, collaboration, and continuous improvement and we're proud to be one of Chattanooga's fastest-growing companies. If you're looking for a workplace where ideas matter, people come first, and growth is encouraged, you'll make waves here.

The E-Commerce Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for shipment in a fast-paced 3PL environment. This role plays a critical part in ensuring orders are fulfilled correctly, on time, and in alignment with quality and brand standards.

Key Responsibilities

• Pick, pack, and prepare e-commerce orders according to established procedures
• Verify order accuracy including items, quantities, and customization requirements
• Prepare packages for shipment using appropriate materials and labeling
• Inspect products for defects, damages, or print errors prior to shipment
• Ensure packaging meets quality, branding, and carrier requirements
• Flag quality issues or discrepancies to leads or managers promptly
• Assist with inventory organization, restocking, and cycle counts as needed
• Maintain a clean, organized, and safe work area
• Support workflow adjustments during peak volume periods
• Accurately update order status and fulfillment actions in warehouse or order management systems
• Follow SOPs for fulfillment, safety, and quality control
• Report recurring issues or inefficiencies to leadership
• Work closely with fulfillment, print, logistics, and customer support teams
• Support cross-training and team coverage as business needs evolve

Qualifications

• Ability to follow detailed instructions and standard operating procedures
• Strong attention to detail and accuracy
• Ability to work efficiently in a fast-paced, production environment
• Dependable, punctual, and team-oriented
• Previous experience in e-commerce, fulfillment, warehouse, or production roles
• Familiarity with shipping carriers and labeling systems
• Experience working with pick/pack or warehouse management systems

Skills & Competencies

• High level of accuracy and consistency
• Ability to prioritize tasks and manage time effectively
• Strong work ethic and accountability
• Willingness to learn new processes and equipment
• Positive, team-focused attitude

Physical Requirements

• Ability to stand, walk, and move throughout the warehouse for extended periods
• Ability to lift and carry up to 4050 pounds as needed
• Repetitive motions including lifting, packing, and scanning

Work Environment

• Warehouse or production environment
• May require overtime or flexible scheduling during peak seasons

Why You'll Love It Here:

The Challenge: Every day is an opportunity to sharpen your skills and take on new challenges.

The Team: Join a group of like-minded professionals who are serious about their work but enjoy the journey.

The Growth: We believe in promoting from within and investing in our peopleyour career path is yours to shape.

The Perks: We invest in our people, with a growing list of comprehensive benefits, and a work environment that celebrates both successes and learning moments.

• 401(k)
• Dental, Vision & Health Insurance
• Profit sharing
• Life Insurance
• Supplemental Benefits
• 1 hour paid lunch

Schedule:

Monday - Friday

9 am - 5 pm