General Manager

Job Overview

The General Manager (GM) is to provide strong leadership and management direction on behalf of Board of Directors and while the GM is an associate of the management company, the GM will also report to the association Board of Directors. Key responsibility is to oversee the entire operation and consistently adhere to and perpetuate the mission and vision of the Board and community. The General Manager position has oversight of all aspects related to the business and operations of the community. This would include but is not limited to client relationships with the boards of directors, committees and residents; client relationship with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, local utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations. General Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff.

Compensation

$110-118K/ Yr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future

Your Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a yearly basis and as needed.
• Cause the implementation of the stated priority goals/issues/business plans.
• Continual process of seamless connection between the Board of Directors and committees.
• Attend key community events.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor the monthly financial position of the association and report current standing to the Board of Directors, monthly.
• Prepare Board of Director meeting agenda packets, working with the Board President to establish the agenda for each meeting.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within agreed upon timeframe.
• Recruit, hire, train and supervise all community staff in accordance with the documented staffing plan, if applicable. Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre-determine outsourcing to accomplish tasks/programs.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• Plan, coordinate and lead annual goal-setting sessions with the Board of Directors and other key participants of community.
• As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in fields of community management and community programming.
• Ensure appropriate training of all community staff. Hold regular touch bases or staff meetings with the team.
• Project Implementation.
• Cause high amount of on-site visibility throughout the common areas and facilities.
• Understanding of all agreements for corporate implementation.
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program, if applicable.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• Follows quality system procedures.
• Must have reliable transportation and be able to drive to other work locations and throughout the community.
• Other duties as assigned.

Skills & Qualifications

• Proficient in English. Spanish language a plus.
• Is committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills.
• Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation, particularly in the area of operations, and relationship management.
• Directly interact with the staff of the association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Display a community posture that positively represents the vision of the association.
• Be well spoken so as to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs.
• Technologically oriented.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel
• Attend and participate in training programs as requested.
• Must be goal minded and possess a self-starting drive to get the job done, primarily through other people.
• Ability to listen to others and collaborate.
• Possess conflict resolution skills.
• Protect the confidential nature of the work as appropriate
• Executive decision-making capabilities.
• Possess budgetary/finance administration and controls.
• Strategic planning capabilities.
• Public charisma as evidenced by proven leadership skills.
• Has a proven track record working with volunteer committees and elected or appointed Board(s) of Directors.
• Business/management experience preferred.
• Demonstrates good client interaction and visibility.
• Demonstrates effective oral and written communication skills.
• Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension and compliance.
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.
• Assertive, PR oriented.

Education & Experience

• 5 years' experience managing an HOA.
• Experience managing a large-scale master-planned community, preferably with 1,500+ homes preferable.
• Proven leadership experience managing teams and overseeing vendor relationships.
• Ability to create a community culture through resident engagement, relationship building, active problem-solving, and collaborative resolution of resident concerns.
• Strong financial acumen skills, including budget development, reserve planning, and delinquencies.
• Experience partnering with volunteer boards and effectively communicating with diverse stakeholder groups.
• Knowledge of California HOA regulations, including Davis-Stirling requirements and related compliance matters.
• A minimum of two years of successful General Manager experience in community management or equivalent professional experience in a related field, having been responsible for a staff of individuals with a variety of expertise’s, background and job assignments.
• Bachelors Degree in Public Administration, Business Administration or related field preferred.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Professional community management designation of at least CMCA is a must.

Physical Requirements & Working Environment

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must have mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Consistent and regular attendance required.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used

• Valid California Driver’s License and State Mandated Vehicle Insurance

What We Offer

• Medical, dental, and vision plans (full time those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.