Front Office Support Analyst, ION Fixed Income Trading

Full-time

Segrera Associates

New York, NY

Senior Front Office Support Analyst, ION Fixed Income Trading

Global Bank, U.S. Securities Business

Midtown Manhattan | Four days onsite, one day remote

Long-term contract with plans to convert to permanent

The Opportunity

The U.S. securities arm of a global bank is hiring a Senior Front Office Support Analyst for its Front Office Solutions technology group. You’ll sit directly with the fixed income trading desks and own production support for the ION platform they trade on every day: pricing, RFQ and order flow, market connectivity, and trade booking.

This is a hands-on technology role, not an operations, trade support, or middle office seat. When a quote stops streaming, an RFQ gets missed, or a gateway drops, you’re the person the desk calls. You’ll diagnose it across ION, the server, and the connection, fix it during live trading, and then make sure it doesn’t happen again.

What You’ll Do

Provide front office production support for the fixed income desks across the ION trading stack
Troubleshoot pricing, RFQ, order routing, gateway, and STP issues in real time
Run start-of-day and end-of-day checks and own incidents through root cause analysis and permanent fix
Manage ION configuration changes, upgrades, releases, and testing under strict change management
Query and analyze trade data in SQL and investigate issues through Unix/Linux logs
Partner with development, infrastructure, middle office, and ION vendor support on platform issues and projects

What We’re Looking For

7+ years of front office application or production support at a bank, broker-dealer, or exchange
Strong hands-on ION experience supporting fixed income trading (rates, credit, or both)
Solid understanding of the fixed income trade lifecycle, from quote to booking
Working knowledge of SQL and Unix/Linux for troubleshooting
FIX connectivity troubleshooting experience
Calm under pressure and able to talk directly to traders when something is broken
Able to work onsite in Midtown four days a week

Preferred Experience

ION MMI/Marketview, gateways, or PXE pricing
Shell scripting or Python for automation and monitoring
Tradeweb, Bloomberg, MarketAxess, or BrokerTec connectivity
Bloomberg TOMS or another fixed income OMS
Fixed income regulatory reporting (TRACE)

This is a senior, desk-facing seat for someone who wants to be the ION expert the trading floor relies on.

Apply

Vacancy posted 3 hours ago

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