Store Manager

International Shoppes has been delivering exceptional service and premium retail experiences to travelers since 1951. We proudly operate across some of the nation's busiest airports, including John F. Kennedy International Airport (JFK), Washington Dulles International Airport (IAD), Bradley International Airport (BDL), George Bush Intercontinental Airport (IAH), Daniel K. Inouye International Airport (HNL), and Kahului Airport (OGG). We are committed to providing an outstanding shopping experience while representing many of the world's most recognized luxury, beauty, and lifestyle brands.


Overview:

The Assistant Sales Manager will partner with the General Operations Manager and Assistant General Manager of the airport, to build a successful business unit with a team of sales professionals who are dedicated to providing G.R.E.A.T Customer service. The Assistant Manager will challenge and inspire the team to achieve increased profitability and sales and maintain a standard of service excellence.

Responsibilities:

• Customer service - Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the selling floor, cash wrap in order to deliver consistent experience with the customer.
• Sales - Drives the planning and execution of sales events, tastings etc. Supports omni channel initiatives. Drives UPT and ADS. Reviews results and business trends to quickly identify and address areas of opportunity.
• Merchandising & Visual Execution - Owns the selling floor set process as well as the merchandising and core standards. Actively walks the selling floor and strategizes with team to plan and execute all merchandising and visual elements.
• People - Select a team of qualified selling focused associates: to build a bench for future advancements and promotions.
• Ensure supervisors are conducting daily roll calls. Conduct ongoing Talent analysis of associates: establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction.
• Monitor and address performance issues on a timely basis. Celebrate and recognize selling successes and coach associates to improve selling performance.
• Review and utilize all scorecards and associate observations: provide feedback to supervisors and identify areas of opportunity.
• Ensure all Airport and security policies are adhered to and reinforced with the staff.
• Ensure Company asset management policies are adhered to including daily merchandise inventories, cash audits, alarm updates, etc.
• Resolve issues and coach staff to improve their performance.

Education and Experience:

• 2+ years retail management experience
• Retail operations knowledge including sales, customer service, merchandising, inventory and loss prevention
• Staff development experience; knowledge in staffing, coaching counseling, training and development.
• Strong computer skills including MS office and POS Systems

Requirements:

• Must be flexible with schedule; Evening, Weekends and Holidays are MANDATORY!
• Must present professional appearance at all times
• Must be team oriented
• Must participate in semi-annual inventory
• Must pass airport security background check.
• BILINGUAL SPANISH preferred

To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates will be required to complete a thorough Port Authority Security background check prior to receiving any final offer of employment from International Shoppes.

We are an Equal Employment Opportunity Employer*