Customer Service/ Inside Sales Associate

Job Description

Job Description

The customer service / inside sales associate provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long term business. A Platemakers / Hornet Signs customer service / inside sales associate should always act in the best interest of the customer, applying sound ethics, and a service-minded orientation. 

This position is the primary internal customer contact point for service and information regarding products, prices, availability, and product uses. This position provides technical support for customers, including but not limited to, preparing quotations, promoting solutions and services, processing orders, arranging deliveries, invoicing, and processing product returns. It is the responsibility of this position to ensure that all inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet customer expectations. 

Administratively, this position is responsible for initiating and coordinating various organizational duties within the authorized sales and service center. Responsibilities may include making meeting arrangements, preparing reports, and maintaining inventory of office supplies and literature. From an inside sales and marketing aspect, this position includes responsibilities to administer a contact management database and promotion of solutions and services. 

This role calls for unfailing customer orientation, verbal fluency, precise written communication, teamwork and collaboration within all levels of management and staff, a high regard for ethics, and strong organizational awareness. 

The candidate who earns this position will provide customer service and sales support to one of the strongest manufacturing brands in Waco, Texas, as well as the southeastern part of the United States. The position offers a base salary and a benefits package. Only high performance, high integrity, values-oriented candidates should apply.