Team Leader Roadside Assistance - Washington DC

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever‑changing world. What We Offer At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Team Lead – Role Overview Think of yourself as one of the leaders of the operations department. Team Leads go to work with one thing in mind: to provide the best customer experience to our clients. They are able to drive the performance of teammates in order for them to continuously hit their goals. As a Team Lead, you will coach and manage teammates, and act as a bridge between your teammates and the other departments. You will manage the day‑to‑day planning and operations of your team, ensuring each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). You will be in charge of managing the team and ensuring everyone adheres to their schedules. A critical part of the role is to be able to train and help in the development of your team by conducting team huddles and coaching sessions to help them improve and grow. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR‑related ones); be creative in thinking of solutions; and act as the liaison between management and your team. Key Responsibilities Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis. Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager. Point of contact on‑shift Roadside Assistance Specialists to assist in: Safely recovering autonomous vehicles; Towing vehicles; Liaising with cross‑department needs; Shuttle services; Break coverage. Provide the highest level of communication between cross departments. Subject matter expert who provides continuous improvement ideas and solutions to in‑field challenges. Set the standards and expectations of your team through conduct, work ethic, integrity, and character. Ensure all Team Members adhere to the company's Code of Conduct. Support the learning and development of Roadside Assistance Specialists. Roadside Assistance Specialist – Responsibilities Maintain TaskUs's high standard of safety, inside and outside the vehicle. Demonstrate situational awareness, understanding of technology in care, and willingness to adjust to environmental changes. Act as deputy for technology by communicating courteously with management, engineers, and the public. Operate/Drive in single or dual driving mode for 6-8 hours a day, alone or with a co‑driver, five days a week; be able to sit still for long periods. Respond quickly to changing and potentially high‑pressure environments. Work mostly individually but also in small groups of 2‑10 people. Monitor multiple software systems with constant focus. Provide concise, clear, and accurate verbal and written feedback regarding vehicle operations; complete daily reports and document procedures. Interact with members of the public and educate them about self‑driving technology. Operate self‑driving vehicles on defined and undefined routes, including varied environmental conditions. Operate onboard data recording computers. Comfortable riding as a passenger in a self‑driving vehicle where driver may have little control. Responsible for safely setting up driverless vehicles. Safely operate a non‑autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for safe recovery of the autonomous vehicle including parking behind it, setting up protection, disengaging, and driving to a safe location. Apply safety procedures to any situation involving the rescue of a self‑driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero‑tolerance policy regarding the use of alcohol or drugs by self‑driving vehicle operators during a shift, including randomized drug testing. Remove stalled vehicles from surface streets and lanes of travel, and remove vehicles from lanes once stabilized. Coordinate with local law enforcement agencies, as needed. Respond to emergency roadside assistance calls based on ETA provided and within appropriate SLAs. Drive a safe vehicle to and from specified destinations safely and follow all state, local laws, and DOT regulations. Focus on safety and compliance including real‑time reporting of any accidents or incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws. Other duties as required. Ready to Make a Ridiculous Move? We value our talented employees, and whenever possible we strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Requirements We are looking for a candidate with at least 2 years of prior relevant people‑management experience. The ideal candidate is a strategic thinker with strong analytical and creative problem‑solving skills, experience providing constructive criticism and implementing corrective action plans. They should have a high‑level understanding of customer confidentiality standards and a passion for teammate development. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Ensure you are always in communication with only authorized recruiters of TaskUs. DEI Statement In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO Statement TaskUs is proud to be an equal‑opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees, our clients, our services, and our community. Req Id: R_2606_7319 Posted At: Wed Jun 03 2026 00:00:00 GMT+0000 (Coordinated Universal Time) #J-18808-Ljbffr TaskUs