Host/Hostess

Job Description

Job Description

HOST

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

Be part of the beginning! We’re launching an exciting new restaurant in the heart of Yountville!

JOB SUMMARY:
We’re seeking a warm, professional, and highly organized Host to join our team at our new Yountville restaurant - Clementine. As the first and last impression for every guest, the Host plays a vital role in setting the tone for the dining experience. You’ll greet guests with a genuine smile, manage reservations and walk-ins with care, and ensure every guest feels welcomed and valued. This is an exciting opportunity to be part of a fresh concept in one of the most iconic culinary destinations in the country.

ESSENTIAL JOB RESPONSIBILITIES:

• Greet all guests with warmth and professionalism, creating a positive first impression
• Manage the flow of the dining room by accurately taking and tracking reservations, waitlists, and seating assignments
• Communicate clearly and efficiently with the front-of-house team to ensure smooth transitions and balanced table rotation
• Provide guests with accurate wait times and keep them informed with a friendly, approachable attitude
• Escort guests to their tables and present menus while offering a brief overview of the restaurant or current specials when needed
• Answer phone calls and respond to guest inquiries in a courteous and professional manner
• Maintain the cleanliness and organization of the host stand, entrance, and lobby area
• Assist in setting the tone for service by helping with ambiance (lighting, music, temperature) and ensuring the entryway reflects our standards
• Handle guest requests, feedback, and complaints with grace and urgency, escalating to management when necessary
• Collaborate with the team during opening, closing, and peak service periods to ensure a seamless guest experience

REQUIRED QUALIFICATIONS:

• Minimum 1 year of experience as a host or in a guest-facing hospitality role preferred
• Exceptional communication and interpersonal skills with a naturally warm and welcoming personality
• Comfortable using reservation management platforms (e.g., Resy, OpenTable, or similar systems)
• Strong organizational skills and attention to detail, especially in a fast-paced environment
• Calm and composed under pressure, with the ability to multitask and manage shifting priorities
• Flexible availability, including evenings, weekends, and holidays
  Professional appearance and demeanor, with a commitment to delivering outstanding hospitality

The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

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