Receptionist/Directory Assistant II

Receptionist/Concierge

Office based position 5 days a week location: Boston MA Contract to hire

Top 3 experience "must haves":

• Customer service is the main requirement for this role
• Ability to triage situations and be flexible with which items take priority based on changing factors
• Basic computer literacy, especially with Outlook (Slack and Teams are bonuses)

Job Description: Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.

Role & Responsibilities:

• Maintain professional appearance of building lobby and reception area.
• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.
• Receive/ distribute mail and perform shipping functions for facility.
• Function as a liaison between event coordinators, customers, vendors, and visitors.
• Support, manage visitor tours and function as an ambassador to event coordinators.
• Assist visitors for meetings.
• Ability to demonstrate excitement and pride to be part of the Autodesk team.
• Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner.
• Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.
• Alerts Security or Facilities staff of any disturbances or potential issues.
• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.
• Coordinate taxi service, van service or contracted bus service for large meetings and events.
• Uses company intranet to look up employees' contact information.
• Communicate with employees on site-specific issues.
• Generate purchase orders using Ariba and manage expenses in concur.
• Distributes all outbound mail in time for daily departure by courier or US Government Client. Manages international shipping function and becomes familiar with relevant shipping rules and regulations.
• Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution.

Job Requirements:

• Minimum high school diploma or GED
• Multi-tasking skills:
• Concierge/Front desk reception experience 0-3 years
• Professional appearance and demeanor
• Energetic and detail-oriented
• Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus
• Customer Service experience
• Organizational: Organization is necessary for someone in this position.
• Ability to pass a comprehensive background check.
• Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.
• Recordkeeping: May need to maintain guest records and supervise hotel staff members.