Provider Liaison Manager

Provider Liaison Manager in Brea, California

Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals.

We are seeking a Provider Liaison Manager to lead and scale a high-performing team of Provider Liaisons responsible for driving referral growth, patient retention, patient conversion, and strengthening provider relationships. This role sits at the intersection of business development, inside sales, and patient operations, ensuring that referral pipelines are robust, provider partners are engaged, and operational barriers are resolved quickly. You will manage a team of 10-15 Provider Liaisons and play a key role in shaping strategy, performance, and cross-functional alignment across Intake, Operations, and Clinical teams.

Responsibilities:

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around: referral growth, provider engagement, pipeline conversion, shepherding the patient journey for new and renewal patients.
• Conduct regular 1:1s and performance reviews.
• Build a strong, metric-driven, high-accountability culture.
• Oversee and optimize referral growth and patient conversion strategies across territories.
• Ensure strong relationships with referring providers and practices.
• Guide team on strategic outreach cadence (calls, follow-ups), relationship-building best practices, solution & ownership-oriented problem solving.
• Partner with leadership to identify high-value referral sources and expansion opportunities.
• Ensure seamless coordination between Provider Liaisons and Intake / Scheduling, Authorization teams, Clinical operations.
• Identify and remove barriers that impact referrals (delays, documentation gaps, etc.)
• Build workflows that ensure no referral falls through the cracks.
• Lead service recovery efforts in escalated patient or provider partner concerns.
• Monitor referral pipeline performance and conversion metrics.
• Use CRM / reporting tools to track referral trends, identify leakage or stalled referrals, drive accountability across the team, translate data into an actionable team strategy.
• Provide real-time market feedback (provider sentiment, competitors, barriers).
• Partner on new market launches and service line expansion.

Qualifications:

• 5+ years in healthcare, preferably in provider relations, healthcare sales/outreach, referral management.
• 2+ years of people leadership experience.
• Strong understanding of referral-based healthcare models (infusion, specialty care, etc.)
• Experience in infusion, specialty pharmacy, or outpatient services.
• Familiarity with tools like HubSpot or referral tracking systems.
• Experience working cross-functionally with operations teams.
• Data-driven mindset (CRM, reporting, pipeline tracking).

Key Competencies:

• Relationship builder with providers and internal teams.
• Strong operator (not just relationship-focused).
• Sales + service mindset.
• Analytical and performance-driven.
• Ability to lead in a fast-paced, scaling environment.