Senior Business Analyst

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Senior Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our clients' objectives in important areas.

• Help coordinate a business analyst team's duties and activities on IT projects and nurture newer team members by providing guidance and support.
• Serve as a knowledgeable liaison between clients, project managers, product teams, and technical staff to define, document, communicate, and validate business requirements and expected impacts.
• Work with clients to develop business specifications and requirements for technical projects, enhancements, and operational initiatives.
• Analyze, plan, design, document, and recommend improvements to business processes, data flows, reporting solutions, and technology capabilities that support client objectives.
• Collaborate with stakeholders to gather business requirements for new and existing requests and translate them into actionable business and technical specifications.
• Create and maintain data mapping documentation, semantic model design documentation, business requirements, test plans, test results, and other project artifacts.
• Collaborate with cross-functional teams on change requests and projects, including requirements gathering, impact analysis, testing, validation, implementation support, and process improvement activities.
• Partner with product and technical teams to review system enhancements and updates, provide feedback, execute validation procedures, and confirm business requirements have been successfully met.
• Help verify that all requirements have been met by approving and validating test results and supporting user acceptance testing activities.
• Exercise your ability to use analytical and relational database tools, including Excel and SQL, to quantify project impacts and support data-driven decision-making.

Operational Excellence & Client Support

• Coordinate and validate weekly semantic model builds, communicate build status to internal and external stakeholders, and support adherence to service level agreements (SLAs).
• Prepare, analyze, and distribute operational and performance reports, including ticket metrics, user activity reporting, and other client-requested reporting deliverables.
• Monitor, document, communicate, and assist in troubleshooting system outages, incidents, and production support activities while meeting established SLA commitments.
• Collaborate with support and help desk teams on system access, provisioning, ticketing processes, and operational procedures.
• Support organizational readiness efforts through training development, documentation maintenance, knowledge-sharing activities, and mentoring of new team members.
• Participate in disaster recovery planning, testing, tabletop exercises, and operational readiness initiatives to ensure business continuity and compliance with client expectations.

What we're looking for

• 6 or more years of experience in a relevant Business Analyst position, with 3 or more years of Medicaid and Medicare experience preferred.
• Strong client communication skills with the ability to translate business needs into actionable objectives and technical requirements.
• Experience gathering, documenting, and managing business requirements, data mapping specifications, test plans, and validation activities
• Strong analytical, problem-solving, and business process re-engineering skills.
• Strong executive presence and communication skills to deliver messages effectively to business leaders, clients, and technical personnel.
• A leader who motivates others to action and communicates complex technical concepts in a clear and digestible way.

Data Warehouse & Reporting Expertise

• Knowledge of computer programming concepts such as configuration, development, batch processing, and data integration processes.
• Advanced knowledge of analytical tools such as Microsoft Excel, SQL, reporting solutions, and requirements management tools such as Application Lifecycle Management (ALM).
• Experience supporting data warehouse, business intelligence, reporting, semantic model, or large-scale data environments.
• Experience supporting SLA-driven operational processes, incident management, issue resolution, and client-facing reporting.
• Familiarity with healthcare, Medicaid, Medicare, claims, eligibility, or other highly regulated environments preferred.

What you should expect in this role

• Fully remote options from Contiguous US locations only

• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Photo will be taken during screening for verification in all steps of the recruitment process.
• The deadline to submit applications for this posting is November 12, 2026

#LI-HC1

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection.

Video is required for screenings and interviews, so please test your camera and microphone in advance.

Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.

The pay range for this position is $69,400 - $95,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.