Director-Provider Experience & Relations

Job Description

Position Title: Director of Provider Experience & Relations

Position Code: DPER-8000

Department: Administration

Reports to: Chief Medical Officer

Oracle Title: Director-Provider Exp. & Rel.

Safety Sensitive: Yes


Exempt Status: Yes


Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest, highest quality health systems in the country.

Key Responsibilities:

The Director of Provider Experience & Relations leads a high-touch provider experience that builds strong relationships, improves access to care, and drives referral growth, positioning KRMC as the preferred partner for referring physicians and advanced practice providers.

• Owns and optimizes the end-to-end provider experience, ensuring seamless access, communication, and coordination across services.
• Builds, tiers, and manages strategic relationships with physicians and referral sources while delivering white-glove service to high-value partners.
• Drives referral growth and retention by strengthening referral pathways and reducing leakage.
• Conducts consistent, in-person outreach with providers and staff to reinforce KHI as the provider of choice.
• Identifies and removes barriers to access, including scheduling and coordination challenges.
• Translates provider feedback and market intelligence into measurable service improvements.
• Leads provider onboarding and engagement to ensure a seamless and high-touch experience.
• Resolves provider concerns proactively and ensure effective service recovery.
• Tracks provider engagement and performance data and report outcomes to leadership.
• Advises leadership on strategy, growth opportunities, and competitive positioning.
• Performs other duties as assigned to support overall effectiveness of department and organization.

Qualifications:

Education: Bachelor's degree in Marketing, Business, or Nursing

Experience: Five (5) years in healthcare provider relations, business development, or similar

Certification: N/A

License: N/A

Knowledge, Skills, and Abilities:

• Knowledge of hospital operations and referral patterns
• Strong communication and relationship-building ability
• Influencing and negotiation skills
• Analytical and problem-solving ability
• Ability to work independently and collaboratively

Preferences:

Education: Master's degree in Marketing, Business, or Nursing

Experience: Leadership in provider relations programs

Certification: N/A

License: N/A

Knowledge, Skills, and Abilities:

• Familiarity with healthcare compliance and Customer Relationship Management tools

Special Position Requirements:

Exposure Category III: Expected duties do not have potential for exposure to blood, body fluids, or tissues

Work Requirements:

• Ability to sit, stand, and walk for extended periods
• Frequent travel to provider locations
• Standard office and computer use
  • Occasional lifting up to 25 lbs.

ACKNOWLEDGEMENT:

This job description applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Date Staff Position Description Created / Revised: 6/2/2026