Customer Service Representative

Job Description

Job Description

Since 1934, Bearing Headquarters has been your partner in the evolving field of American Industry. We stock competitive products, offer reliable repairs and five metalworking shops, all to fulfill one primary goal — to keep your business running and operating at peak performance.

We're looking for a highly organized, customer-focused professional, passionate about ensuring customer satisfaction to join our team as a Customer Service Representative. In this role, you'll be the first point of contact for our customers and serve as a critical link between customers, sales, operations, vendors, and warehouse teams to ensure seamless quote processing, order fulfillment, and outstanding service. If you are passionate about helping others and possess strong communication skills, we want to hear from you!

Benefits:

• Medical, dental and vision insurance
• 401k with matching
• Paid time off

Responsibilities:

• Process and manage customer orders and quotations across multiple channels, including EDI, customer portals, web orders, and consignment programs.
• Serve as the primary point of contact for customers via phone, email, in person, and service counters
• Provide timely support regarding quotes, orders, product availability, shipping, delivery issues, and account inquiries.
• Coordinate with vendors, warehouse, shipping, inventory, operations, and sales teams to ensure accurate order fulfillment
• Resolve discrepancies, verify pricing and stock levels, and maintain high customer satisfaction.
• Track shipments and proactively communicate updates, delays, and resolutions to customers.
• Partner with Sales and Operations to support customer needs, facilitate business growth opportunities, and ensure efficient day-to-day operations.
• Stay updated on product knowledge and company policies.
• Approach daily responsibilities with enthusiasm, adaptability, and a dedication to continuous improvement.

Requirements:

• High school diploma or equivalent GED required
• 2+ years of Customer Service experience required
• Inside sales experience preferred
• CRM software: 1 year (Required)
• Customer service: 2 years (Required)
• Proficiency with order entry systems, Microsoft Office applications, and customer service platforms preferred
• Strong customer service mindset with a passion for helping customers succeed
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Problem-solving skills and the ability to work collaboratively across departments
• Experience in customer service, order management, inside sales support, distribution, manufacturing, or related industries preferred

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
-brook-job-fair-8-2026/

Oak Brook Job Fair
Wednesday, August 26, 2026
10:00AM - 12:30PM
Embassy Suites by Hilton Chicago Lombard Oak Brook
707 East Butterfield Road
Lombard, IL 60148

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
-brook-job-fair-8-2026/