Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• Opportunity for advancement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance

ABOUT OUR AGENCY:
I opened my agency in 2016 and currently have six team members. Before becoming an agent, I worked in the banking world as a personal banker and in the back office at Wells Fargo, which gave me a strong foundation in customer service and financial services.

I’m a proud graduate of Florida A&M University (HBCU) and a passionate traveler who has visited over 70 countries. I’m also a big fan of the Eagles and all things Philly sports.

Our agency is very active in the local community. We participate in school and community events and host several gatherings each year. We offer opportunities for growth with room for promotions, along with 401k, health benefits, and a strong focus on work-life balance.

Our office culture is close-knit, family-oriented, and laid back with a casual, relaxed atmosphere. We’re looking for a self-starter who holds themselves to a high standard, is proactive, and brings a positive energy to the team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ty Gittens - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.