Team Lead Medical Assistant -Urgent Care -Braintree -Atrius Health

Team Lead, Clinical Support

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under general supervision as a Team Lead, coordinates the daily support operations of a single clinical area or group. Primarily acts as a Medical Assistant and performs the full duties associated with this role. Is a resource for other support staff and may fill in for staff as needed to provide appropriate coverage of the department. Takes lead role in ensuring department workflow is of a high quality.

Primary Responsibilities:

• Exhibits high level of technical skill and functions as resource for other clinical support members
• Performs mainly as a Medical Assistant with additional leadership responsibilities. This may include assisting clinicians with routine clinical procedures and tests in the exam room, advises patients of preparation and testing required for exams, performing vital signs
• Evaluates daily schedules and helps ensures appropriate coverage in the event of an unplanned absence. May need to have knowledge of and provide support for other departments when filling in as needed
• Implements operational procedures in accordance with established guidelines. May make minor modifications to standard procedures
• Directs support to staff to assure departmental effectiveness and efficiency. Guides staff understanding of current workflow and ensures workflow are implemented correctly. Suggests changes in standard work when there is an observed need
• Provides input into performance reviews
• May act as point of contact for patient inquiries, problems and complaints. Refers complex issues to appropriate resources
• Oversees routine data and information flow for the unit and notifies supervisor of any deviations
• May assist in orientation of new providers, including telephone use, appointments and medical records system
• May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit
• Monitors assigned areas and exam rooms. Informs supervisor if these do not conform to state and local health standards
• May coordinate with supervisor to purchase supplies and equipment and maintain adequate inventory. May work with Building Services and Purchasing to secure supplies and equipment necessary to operations
• May act as supervisor in absence of actual supervisor
• Orients and trains staff
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
• 2+ years of relevant experience in a healthcare setting facility
• In depth knowledge of internal medicine
• Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications

Preferred Qualifications:

• American Heart Association Basic Life Support (BLS)
• Advanced Cardiac Life Support (ACLS)
• Medical Assistant Certification
• Demonstrated sound judgment with the ability to work and make decisions in a fast-paced environment
• Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
• Demonstrated leadership potential

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.