Timberland: Assistant Store Manager - Grand Rapids

Overview As the Assistant Store Manager you will lead and motivate a team of Brand Advocates, ensuring a consistent Best in Class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability through customer engagement, storytelling merchandising, operations, and community connection. Responsibilities Coach and develop staff to exceed individual and store productivity goals. Promote excellence in customer service by modeling brand‑specific service standards, monitoring and responding to customer feedback, and ensuring the team engages authentically with each customer. Supervise floor coverage and activities, including opening and closing the store as scheduled. Provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures. Foster an environment of development and accountability. Support the Store Manager in achieving all financial and operational objectives including expense control, loss prevention, store audits, and weekly reports. Assist Store Manager in the selection and hiring of qualified candidates. Partner with the Store Manager on visual merchandising directives, maintaining standards consistent with company brand strategies and ensuring merchandise on the selling floor is replenished appropriately. Ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directives. Model behavior that respects background, experience, and cultural differences while upholding the integrity and values of the VF Corporation and the brand. Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others. Qualifications (What You Bring) Required: 3+ years of store leadership experience in a fast‑paced, highly engaging retail environment. Ability to build, lead, and manage a high‑performing team. Flexibility to work a schedule that meets business needs, including weekends, evenings, and holidays. Effective written and verbal communication skills. Proven ability to meet and exceed sales results and business goals by driving store team performance. Excellent decision‑making ability in a fast‑paced environment. Detail‑oriented and excellent organizational skills. Proficient computer skills, including word processing, spreadsheets, and software programs. Proven ability to deliver a high level of customer service in a retail environment. Preferred: Experience in a specialty retail environment, retail footwear/apparel industry experience. Associate Degree (AA) or equivalent from a two‑year college or technical school. Physical Requirements Operate office equipment and technology (e.g., computers, tablets, phones, copier). Standing required for entire shift. Bend, lift, open, and move product up to 50 pounds as needed. Use ladders for visual merchandising, light adjustments, and window banner placement. Benefits We offer a comprehensive benefits package that encourages mental, physical, and financial well‑being for all VF associates, including health, dental, vision, 401(k), and paid time off. Salary range: $20.73 – $26.70 per hour, with additional incentive potential. Equal Employment Opportunity We provide equal employment opportunity for all applicants and employees, irrespective of race, color, gender identity, sexual orientation, religion, age, national origin, disability, or any other protected status. We provide reasonable accommodations for qualified individuals under applicable law. #J-18808-Ljbffr