IT Field Engineer

Job Description

Job Description

Are you ready to be the tech expert for a diverse range of clients? As an IT Field Engineer, you’ll tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to ensure our clients’ systems run smoothly and securely. If it’s IT, you’ll be there to keep things moving.

Outstanding customer service is at the heart of our company. We work to give every client—big or small—a positive, reliable experience. Our team builds trust and delivers support, solving problems efficiently and making sure users get help when they need it.

What You’ll Do

• Diagnose and resolve technical issues quickly for users
• Manage service tickets from start to finish
• Monitor and maintain client backups
• Deliver remote and on-site support (company vehicle provided)
• Collaborate with teammates to solve issues and share solutions
• Keep documentation current as networks evolve
• Stay in touch with your team about job status and client needs
• Participate in after-hours on-call rotations (every 5 weeks) and project support

Technical Experience We’re Looking For

• Windows PC operating systems and Windows Server management
• Microsoft Office Suite and Microsoft 365 Administration
• Firewall and security solutions, including Windows Remote Desktop Services and Active Directory
• Email filtering and security solutions
• Basic VOIP concepts

Tools & Tech Stack

• Connectwise Manage/RMM, Auvik, IT Glue, Scalepad, Connectsecure
• Sophos, KnowBe4, Ubiquiti, Jamf, Duo, Printix, HPE Aruba, HPE Servers, VMWare, HyperV, HP & Lenovo PSG

What Helps You Succeed

• Motivation to learn and grow professionally
• Ownership of issues and proactive problem-solving
• Ability to anticipate client needs and communicate effectively
• Comfort working in a fast-paced environment and staying positive under pressure
• Strong organization, attention to detail, and teamwork skills

Requirements

• 5+ years in IT service roles
• Excellent documentation and communication skills
• Strong troubleshooting and networking fundamentals
• Proficiency with Microsoft Office applications

Who We Are

We are an Arizona-based MSP with a history of delivering IT solutions since before “MSP” was widely used. Our dedicated team of 20 support staff is committed to maximizing our clients’ operational efficiency.

If you’re passionate about technology, enjoy helping people, and want to develop your career in a dynamic environment, we’d love to hear from you!