Transportation Management Coordinator

Job Description

Job Description

The Transportation Management Coordinator ensures the operational execution of contract transportation customer requirements by acting as the primary point of contact for the Customer/Carrier.

Responsibilities

• Owns order receipt, planning and optimization, as well as carrier selection and tender
• Executes track & trace functionality for exception loads
• Execute spot buy for hot, one off and/or unusual non-contracted lanes
• Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
• Route and tender shipments using technology and business processes to ensure maximum value to customers and Landair
• Provide carrier compliance, root cause analysis, and EDI problem resolution
• Facilitate non-typical or specialized customer requests
• Provide assistance to new hires in training and on-going operational activities
• Utilize methods and procedures to achieve process compliance and organization goals
• Support and maintain standard customer and operational reporting
• Provide feedback and recommendations to drive continuous improvement at account and operational level
• Maintain high level of customer service to both internal and external customers
• Provide data interpretation and cleansing as required
• Provide support for customer Track & Trace/POD inquiries
• Resolve and track customer complaints and issues
• Enter shipment/load information from customers into TMS operating systems as needed
• Perform other related duties as assigned by Management
• Monitor loads for exception and manage exceptions to closure
• Work cross-functionally between departments (customer service, planning and execution)
• Training of carriers/customers on use of Landair web tools
• Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.

Knowledge, Skills, and Abilities

• Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
• Strong problem solving, sound judgment and good decision making ability
• Good multi-tasking skills, ability to handle multiple tasks concurrently
• Self-motivated with strong time management skills
• Maintains effective working relationships with peer departments, service providers and customers
• Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point

Education/Experience

• High school diploma/equivalent required
• 1+ year work experience or accredited internship/cooperative experience
• Bachelor's degree or equivalent experience in Transportation, Logistics, or Business Administration preferred

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Expected Pay Range: $17.00-19.33
• Full Pay Range: $17.00-$26.67
• Pay Grade: 5
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor