WIC Eligibility Caseworker

Job Title

Empower Successful People to thrive in a Strong Community supported by Quality Government

T ransparency & Communication | Equity & Inclusion | Accountability

Service & Outcomes Excellence | Our People Matter

Description

This employee determines, documents, and ensures applicants meet all program integrity requirements necessary for eligibility every six months to one year for WIC program participants. The employee verifies and documents proof of identity, residency, and income for applicants based on acceptable identification as approved by WIC regulations. Verifies and documents proof of income for every member of the applicant's household, calculates gross income per household unit, and uses professional judgment to determine family size also based on WIC regulations. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.

Examples of Duties

Essential Duties and Tasks

• Initiates patient master record at the initial appointment for WIC services. Interviews patient and enters demographic information into the system.
• Documents required information regarding voucher issuance into the system and issuance logs.
• Obtains participant signatures to document receipt of vouchers, or when vouchers are lost, stolen, voided, and replaced.
• Schedules subsequent appointments for required assessment and counseling. Follow-up appointments within required time frame for individual assessment and counseling or nutrition classes.
• Instructs participant classes on proper redemption of vouchers at vendor establishments.
• Teaches mini nutrition lessons to individual participants at voucher issuance.
• Mails vouchers to participants with serious medical conditions, faxes information to facilitate transfers, and copies required documentation.
• Protects confidential patient information.
• Communicates and offers input regarding clinic protocol and procedures. Completes annual individual performance agreements to enhance program services.
• Assists with outreach efforts to increase program awareness, by contacting other agencies and mailing outreach packets.
• Verifies and completes program integrity for MCC/WIC certifications and mails food instruments to clients.
• Contact MCC, CSC and other staff to facilitate delivery of other health department services.

Recruitment Standards

Knowledge, Skills, and Abilities

• Thorough knowledge of office practices and procedures.
• Working knowledge of a variety of software packages.
• Writing skills used to correspond with clients and members of the community. Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
• Ability to take initiative and work independently when appropriate.
• Ability to work with hostile or emotionally distraught individuals. The skill to pacify an individual in an agitated or highly emotional state is a plus.
• Ability to type with accuracy at the speed required by the particular position.
• Ability to use judgment in organizing and establishing arrangement and format of materials.
• Ability to compose and gather a variety of materials independently.
• Ability to plan and organize work independently.
• Ability to document complex situations in a comprehensive and legible manner.
• Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
• Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.

Typical Qualifications

Minimum Qualifications:

High School graduation or equivalent and three years office support experience.

Preferred Qualifications:

Experience with the WIC program Bi-lingual (Fluent in English and Spanish)

Assessment Required:

An Excel Assessment will be completed as part of the interview process.

Supplemental Information

Physical Demands

Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.

May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note:

This generic class description gives and overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling View phone number on click.appcast.io.