Contact Center Analytics & Quality Specialist
Kaiser Permanente
Kaiser Permanente is seeking a customer service representative to support patients, members, and providers. You will handle information requests, escalate issues as needed, and help direct inquiries to the appropriate party, contributing to operational insights and quality monitoring. The role emphasizes data gathering, performance reporting, and continuous improvement within a high-performing contact center environment. #J-18808-Ljbffr Kaiser Permanente
Vacancy posted 2 days ago
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