IT Support Coordinator

United Services, Inc. is a leading non‑profit provider of behavioral health and social services in northeastern Connecticut. With over 30 programs, 12 locations, and 250 dedicated professionals, we’re committed to improving the lives of children, adults, and families through compassionate mental health care, prevention, and support services. Our offices are located throughout Connecticut’s “Quiet Corner,” within easy commute of New London, Worcester, and Providence. Location: 140 North Frontage Road, Mansfield Center, CT 06250 Description: United Services is seeking a highly skilled and service‑oriented Mid–Senior IT Support Coordinator to support a heath care environment serving approximately 250 employees across 13 locations. This is an office‑based position with frequent travel between facilities. The Coordinator position will provide Level 1 through Level 3 technical support, serve as an advanced endpoint and application support resource, and play a key role in staff technology training, system reliability, and healthcare data security in a HIPAA‑regulated environment. Flexibility to travel to designated sites as necessary May be required to work evening hours for coverage Key Responsibilities: Provide Helpdesk, Desktop and Field Support Support Hardware Development & Repair Maintain Identify, Access & Security Processes Staff Training and Onboarding Qualifications: Associate’s Degree in Information Technology, Computer Science, or a related field, plus 2 years of relevant experience. 4–7 years of progressive experience in IT support, desktop support, or field technician roles. Equivalent professional experience may be considered in lieu of degree. Bachelor’s Degree in Information Technology, Computer Science, or a related field preferred. Industry certifications: CompTIA A+, Network+, Security+, Microsoft, or equivalent. Schedule: Monday through Friday 8:30 A.M. – 5:00 P.M. Salary Range: $62,000.00 – $67,000.00 (based on experience) Benefits: Very generous comprehensive benefit package for medical, dental, and vision coverage for the employee and their family Life, AD & D, short‑term and long‑term disability insurance plans – 100% employer paid Four weeks of paid vacation 12 paid holidays Paid Sick time Flexible Spending Accounts for healthcare and dependent care reimbursement Professional Development Funds 403B Thrift Plan (tax‑deferred) with employer contribution and match after one year Employee Assistance Program Mileage Reimbursement United Services is an approved site for the National Health Services Corps loan repayment and scholarship programs Benefits will be pro‑rated for eligible part‑time positions. All employees of United Services, Inc. are required to receive the influenza (flu) vaccine each year, unless a medical exemption has been submitted and approved by our Medical Director. United Services is an affirmative Action Employer EEO/M/F/D/V How to Apply To apply for any open position, please follow these steps: To request an Application For Employment, please call Human Resources at View phone number on click.appcast.io Send the application, along with your resume and a cover letter via email, regular mail or fax to: View email address on click.appcast.io or United Services, Inc. Attn: Human Resources 1007 North Main St. Dayville, CT 06241 or Fax to View phone number on click.appcast.io Social Media To explore our latest employment opportunities, follow us on Facebook and LinkedIn. Additional Employment Information We only consider applicants who meet the minimum educational and experience qualifications listed for a position. We encourage independently licensed clinicians, those who are fully fluent in Spanish and English, and individuals who have a diverse background to apply. Because we value diversity and the ability to meet the needs of community residents, United Services pays higher starting salaries to employees who are fully fluent in Spanish and English. United Services also provides supervision for those pursuing an independent licensure. United Services requires all employees to be vaccinated against influenza annually during flu season. United Services is an affirmative Action Employer EEO/M/F/D/V. #J-18808-Ljbffr Empirical Search Limited