Youth Clothing Specialty Shop Manager

Overview We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners. The Specialty Shop Manager will be responsible for providing exceptional customer service to each customer, while maintaining a specialty shop that meets or exceeds Scheels standards, including meeting sales, inventory, and margin goals. Responsibilities Meet or exceed personal sales goals while giving Scheels customers a great experience. Be knowledgeable to answer questions concerning location, price and use of merchandise. Follow instructions for specific requests from customers while maintaining safety requirements. Analyze reports and make decisions about purchasing of inventory, arrangement of merchandise, and sales trends to meet or exceed Scheels standards. Stock shelves, tables, and counters with merchandise while merchandising to Scheels standards. Set up advertising, signs, and merchandise to promote sales. Communicate professionally with vendors and/or outside sales representatives. Train associates on the proper use and basic knowledge of merchandise. Prepare for and facilitate required product knowledge and sales meetings as directed. Attend weekly required sales and product knowledge training meetings. Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to perform basic math; perform operations using units of currency, measurements and understanding percentages. Ability to effectively present information in one-on-one or small groups to customers, clients and other employees. Ability to work assigned schedule; may include varied hours, evenings, weekends and holidays. Promote the Scheels Visa Rewards card and be able to clearly explain all benefits. Requirements Customer Service – Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you.” Culture – Approach daily tasks, projects and follow-up communication with energy and sense of urgency. Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. Show respect and appreciation for others and Scheels. Arrive to work and meetings 10 minutes early. Team Mentality – Genuine interest and action in helping others before yourself, regardless of recognition or reward. Teach-ability – Consistent eagerness to listen, learn, apply knowledge and accept critical feedback. Ability to adapt to a changing work environment. Ability to apply concepts of basic math, grammar, punctuation and spelling. Dress Code – Meets Scheels dress and grooming expectations in support of a professional, clean and welcoming environment for customers, co-workers and business partners. Demonstrate pride and ownership of their work while meeting expected deadlines. Education & Experience The ideal candidate will have a high school diploma, or general education degree (GED), 1-3 months related experience or training; or equivalent combination of education and experience. Physical Requirements Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Heavy work – exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Equal Opportunity & Compliance Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Scheels All Sports, Inc