Off Road Equipment Technical Support Representative
Yanmar America Corp
Technical Support Representative - Off-Road Equipment Adairsville, GA | Full-Time Are you passionate about engines, heavy equipment, and helping people solve real-world mechanical problems? Join YANMAR America , a global leader in off-road equipment -including industrial engines, construction machinery, agriculture equipment, and UTVs-as a Technical Support Representative . This is not an IT help desk job . You'll be the go-to expert providing technical troubleshooting, repair advice, and product support for our dealer and customer network across North America.
What You'll Do
If you've got a passion for diesel engines, off-road equipment, and problem-solving , this is your chance to take your technical career to the next level. Apply today and help us keep the world moving with YANMAR power.
What You'll Do
- Be the first line of support for dealers, OEMs, and customers needing help with YANMAR products (industrial engines, construction machinery, agriculture tractors, UTVs).
- Provide hands-on technical advice : troubleshooting, diagnostics, repair recommendations, and warranty guidance.
- Use tools like Salesforce, diagnostic software, and technical manuals to solve real equipment challenges.
- Assist dealers with warranty claims and coordinate technical visits when needed.
- Work closely with our Service, Quality, and Aftermarket teams to keep YANMAR equipment running strong.
- Stay sharp: continuously learn and train on new YANMAR products, electronic/hydraulic controls, and diagnostic tools.
- Technical know-how : 2+ years working with diesel engines, agricultural/construction equipment, or heavy-duty machinery (manufacturer, dealer, or service shop).
- Familiarity with troubleshooting tools like volt/ohm meters, CAN bus/OBD II, or similar diagnostic equipment.
- Strong communication skills-you can explain technical issues clearly to customers and dealers.
- Customer-focused mindset and ability to juggle multiple priorities.
- Associates degree or technical certification (or equivalent experience).
- Experience in customer support (call center or face-to-face) is a plus.
- Bilingual (English/Spanish) is a bonus!
- Work for a globally recognized brand with a strong reputation in off-road machinery.
- Be part of a collaborative, world-class service team that values growth and continuous learning.
- Competitive pay, full benefits, and opportunities for professional development.
- Travel occasionally (about 10%) to support dealers, customers, and industry events.
If you've got a passion for diesel engines, off-road equipment, and problem-solving , this is your chance to take your technical career to the next level. Apply today and help us keep the world moving with YANMAR power.
Vacancy posted 3 days ago
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