Off Road Equipment Technical Support Representative

Yanmar America Corp

Technical Support Representative - Off-Road Equipment

Adairsville, GA | Full-Time

Are you passionate about engines, heavy equipment, and helping people solve real-world mechanical problems? Join YANMAR America , a global leader in off-road equipment -including industrial engines, construction machinery, agriculture equipment, and UTVs-as a Technical Support Representative .

This is not an IT help desk job . You'll be the go-to expert providing technical troubleshooting, repair advice, and product support for our dealer and customer network across North America.
What You'll Do

Be the first line of support for dealers, OEMs, and customers needing help with YANMAR products (industrial engines, construction machinery, agriculture tractors, UTVs).
Provide hands-on technical advice : troubleshooting, diagnostics, repair recommendations, and warranty guidance.
Use tools like Salesforce, diagnostic software, and technical manuals to solve real equipment challenges.
Assist dealers with warranty claims and coordinate technical visits when needed.
Work closely with our Service, Quality, and Aftermarket teams to keep YANMAR equipment running strong.
Stay sharp: continuously learn and train on new YANMAR products, electronic/hydraulic controls, and diagnostic tools.

What We're Looking For

Technical know-how : 2+ years working with diesel engines, agricultural/construction equipment, or heavy-duty machinery (manufacturer, dealer, or service shop).
Familiarity with troubleshooting tools like volt/ohm meters, CAN bus/OBD II, or similar diagnostic equipment.
Strong communication skills-you can explain technical issues clearly to customers and dealers.
Customer-focused mindset and ability to juggle multiple priorities.
Associates degree or technical certification (or equivalent experience).
Experience in customer support (call center or face-to-face) is a plus.
Bilingual (English/Spanish) is a bonus!

Why Join YANMAR?

Work for a globally recognized brand with a strong reputation in off-road machinery.
Be part of a collaborative, world-class service team that values growth and continuous learning.
Competitive pay, full benefits, and opportunities for professional development.
Travel occasionally (about 10%) to support dealers, customers, and industry events.

If you've got a passion for diesel engines, off-road equipment, and problem-solving , this is your chance to take your technical career to the next level.

Apply today and help us keep the world moving with YANMAR power.

Apply

Vacancy posted 3 days ago

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