Patient Registration - Customer Service Representative

Location: Ascension Via Christi Mercy Regional Health Center Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available Job Summary As a Customer Service Representative In Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. Day-to-Day Responsibilities Work across multiple computer systems to register patients efficiently Answer phones and gather information quickly and accurately Assist patients who may be ill, anxious, or confused Navigate diverse insurance plans and coverage details (with training) Adapt to interruptions from clinical teams during urgent care situations Build rapport and ease patient concerns in real time Requirements High School Diploma or GED Strong customer service experience Ability to pass background check, drug test, and meet vaccination requirements Preferred Qualifications Medical or healthcare experience (but not required) Base pay range: $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. #J-18808-Ljbffr R1 RCM