Float Northeast/East San Antonio Region - Branch Member Service Representative - Full Time

The RBFCU Branch Operations Team is seeking a full‑time Branch Member Service Representative (MSR) Float for our San Antonio Northeast/East Region. The starting pay is $20.00 per hour. Bilingual Spanish/English employees can earn an additional $2.00 per hour upon successful completion of the RBFCU Bilingual Spanish/English certification. The MSR Float selected for this position must be flexible to be trained at a branch and then utilized to work at any branch within the region until a permanent position becomes available. The locations for this region include: Austin, Highway, Broadway, Leon Valley, Live Oak, Randolph, Summit, Thousand Oaks, Windcrest, and Woodlake. Essential Functions and Responsibilities Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team. Process a variety of transactions across channels, including in‑person, video conference, drive‑thru, and telephonic engagement. Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws. Engage members in consultative, needs‑based conversations to uncover financial needs and recommend appropriate products and services, meeting or exceeding minimum sales goals. Support RBFCU sales culture and reinforce best practices, model consultative behaviors, and maintain self‑accountability to performance expectations. Act as Branch Reservist, taking calls for the Member Service Center to handle incoming requests from members. Assess all deposits for potential fraud and identify impersonation to mitigate fraud losses. Assist members with needs that involve other internal departments such as Consumer Lending, Mortgage, and Credit Union Service Organizations, while complying with policies and regulations. Qualify members and assist with opening, updating, and closing accounts, maintaining up‑to‑date knowledge of the RBFCU Membership and Account Agreement. Prepare teller reports, escort members into designated areas when requested, observe safety and security procedures, report unsafe conditions, and maintain ability to train and work at any branch within the region. Requirements High School diploma or GED. Minimum six months of work experience (financial institution, customer service, or sales experience preferred). Attendance and promptness are essential; must be able to work a flexible Monday through Saturday schedule. Ability to cover staffing at any location within the region, including branch transfers. Excellent communication and interpersonal skills. Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions. Proficient in utilizing PC, software, and other office equipment. Ability to sit or stand for extended periods of time. Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms and speak clearly. Preferred: Bilingual (English/Spanish). Benefits 401(k) with matching incentives up to 10 percent. Competitive pay. Medical, vision, and dental benefits for employees and families from the first day of employment. Tuition reimbursement plans. Life insurance. Pharmacy discount programs. Flexible Spending (FSA), Health Savings (HSA), and Dependent Care account options. Paid time off. Parental leave. Company‑paid benefits including long‑term disability, basic life insurance, wellness program, credit‑monitoring service, and employee assistance program. Training and volunteer opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. #J-18808-Ljbffr Randolph-Brooks Federal Credit Union