Residential Support Staff - Milieu

Job Description

Job Description

Position Overview

Covered Colorado is seeking dedicated and compassionate part-time Residential Support Staff to join our milieu-based residential program for adult female survivors of trafficking. This in-person role focuses on creating a safe, structured, and client-centered environment that fosters healing, autonomy, and community engagement.

Work Schedule:

Monday - Thursday 8:00am-11:00am * Wednesday's 8:00am-3:00pm

With the possibility of filling in for additional shifts on occasion

Approximately 17-20 hrs a week.

Key Responsibilities

Milieu Engagement & Supervision

• Co-regulate with clients and validate emotions while maintaining appropriate boundaries
• Model healthy boundaries, de-escalation, and grounding techniques
• Encourage residents to utilize coping skills and tolerate discomfort
• Redirect distorted thinking and reinforce therapeutic tools
• Facilitate daily groups, check-ins, and check-outs
• Support clients with skill-building tools such as ABC (Antecedent–Behavior–Consequence) sheets

Client Engagement & Milieu Presence

• Maintain active engagement with clients throughout the entire shift
• Remain consistently present in shared spaces and initiate supportive, appropriate interactions
• Build rapport through respectful, trauma-informed, relationship-based engagement
• Observe and respond to changes in client behavior, mood, or house dynamics

De-escalation & Crisis Response

• Identify early signs of dysregulation and intervene using trauma-informed strategies
• Utilize grounding, redirection, and co-regulation to maintain safety
• Maintain calm, regulated behavior during heightened situations
• Follow all crisis response, documentation, and communication protocols

Structure & Accountability

• Uphold program expectations with consistency and professionalism
• Balance empathy with clear, firm boundaries
• Redirect behaviors that are disruptive or unsafe
• Reinforce daily structure, routines, and expectations

Client & Program Support

• Assist with planning and supervising resident activities
• Ensure resident adherence to schedules and assigned chores
• Administer medications in accordance with QMAP certification
• Monitor UAs/BAs and complete sharps checkout/return procedures
• Maintain all safety protocols and program expectations

Documentation & Communication

• Accurately document significant client interactions and behaviors
• Complete shift notes, incident reports, and internal communication
• Maintain clear, confidential, and effective communication with team members
• Adhere to company policies, Code of Ethics, and applicable laws

House Maintenance & Safety

• Support cleanliness and organization of the residence
• Perform light household duties and basic upkeep
• Remove snow and ice from walkways as needed

Client Transportation

• Drive clients in a 12-passenger company-owned van
• Maintain order and safety while driving and follow all traffic laws
• Provide a valid driver’s license and proof of insurance

General Expectations

• In-person, part-time position
• Staff must remain actively engaged and present throughout each shift

Qualifications

Required

• Experience in residential, behavioral health, social services, or related direct-care settings
• Ability to remain regulated and respond effectively during crises
• Strong interpersonal skills and trauma-informed engagement
• Ability to uphold boundaries, structure, and accountability
• Competence in documentation and communication protocols
• Valid driver’s license, clean driving record, and ability to drive a 12-passenger van
• Ability to pass background checks and compliance requirements
• QMAP certification (or willingness to obtain)

Preferred

• Experience with survivors of trafficking, domestic violence, homelessness, or complex trauma
• Training in trauma-informed care, MI, DBT skills, or milieu-based interventions
• Experience facilitating groups or structured activities
• Strong organizational skills and comfort in dynamic environments

Physical Requirements

• Ability to remain active and engaged throughout each shift
• Ability to stand, walk, and move throughout the residence for extended periods
• Ability to lift, carry, push, or pull up to 25 pounds
• Ability to navigate stairs and perform light household tasks
• Ability to respond quickly in crisis situations
• Ability to drive a 12-passenger van and assist clients in/out of the vehicle
• Ability to work in varying weather conditions, including snow/ice removal

Covered Colorado is a local nonprofit assisting sex trafficking survivors through our trauma-informed, empowerment-based program that addresses 4 core issues, housing, counseling, education and community. CoveredColorado.org

Company Description

Covered Colorado is a local nonprofit assisting sex trafficking survivors through our trauma-informed, empowerment-based program that addresses 4 core issues, housing, counseling, education and community. CoveredColorado.org