Customer Service Associate

Resolving complex consumer issues, the remote Pre-Licensed Customer Service Representative will assist policyholders with billing inquiries and policy changes while providing support to first-level representatives in a fast-paced environment. Key responsibilities Resolve complex consumer issues and advise first-level representatives on high-level concerns Assist policyholders with billing questions and concerns Provide support for policy changes requested by policyholders Required qualifications High School Diploma or equivalent Minimum of 6 months of customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute General knowledge of Windows-based systems and desktop computer proficiency