Guest Services Associate

Job Description

Job Description

AKA Beverly Hills is hiring for a Guest Services Associate!

Join the team at AKA Beverly Hills as a Guest Services Associate and deliver exceptional, personalized service in one of Los Angeles’ most iconic luxury living destinations. In this fast-paced role, you’ll create memorable resident experiences by coordinating reservations, concierge services, arrivals and departures, and daily guest communications while upholding the highest standards of hospitality. If you thrive in a detail-oriented environment and have a passion for luxury service, we offer outstanding benefits, generous PTO, and opportunities for career growth and advancement.

We’re looking for someone with:

• A high school degree or equivalent.
• 1-year prior experience with a luxury hospitality organization.
• Strong guest services skills.
• Problem solving and decision-making skills.
• Highly detail-oriented .
• Thrives in a fast-paced environment.

In this role you will be responsible for:

• Responsible for completing daily shift reports.
• Consistently provide outstanding customer service to current and prospective residents, guests, and visitors, demonstrating hospitality, professionalism, and courtesy at all times.
• Coordinating resident move-in and move-out materials.
• Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
• Creating and maintaining reservations in the system.
• Auditing reservations to ensure reservation accuracy and all residents’ requests are in order to their arrival.
• Ensure all resident messages received via email and the ALICE platform are responded to promptly and courteously, maintaining a high standard of communication.
• Manage resident folios by accurately setting up and auditing charges, ensuring all payments are processed in accordance with AKA company policies and PCI compliance standards.
• Professionally answer and assess incoming calls to understand the caller’s needs, providing prompt assistance or directing to the appropriate department with a focus on delivering efficient, high-quality customer service.
• Call, confirm and customize all resident reservation requests to exceed residents’ expectations during their stay.
• Follow up with residents on housekeeping and/or maintenance requests once they have been completed.
• Assist residents whenever possible (i.e. making dinner reservations, contacting car service/taxi, etc).
• Handling, logging, and communicating delivery of packages.
• Assist residents with a variety of concierge services, including reservations, car rentals, airport transfers, and other special requests, ensuring personalized and attentive support.
• Provide a property tour and show room introduction when applicable.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 50 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working

The hospitality industry requires varying schedules to support the business needs of the hotel.

ABOUT AKA Beverly Hills

The sleek furnished Beverly Hills apartments at AKA are distinct from any other luxury extended stay in Los Angeles. Situated at Crescent Drive and Wilshire Boulevard, AKA’s Beverly Hills luxury extended stay is an exclusive and contemporary residential oasis.

Our Team Members enjoy very generous PTO; Health; Dental; Vision benefit plans and 401(k) with Company match. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. AKA Hotels provide short stay accommodations with a high‐quality, livable experience.