ADMINISTRATIVE OFFICER II Benefits Processing - Estimate Processing Team Member

Introduction The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 430,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants. Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café. Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways. If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS. This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period. Grade Grade 14 Location of Position 120 East Baltimore Street, Baltimore, Maryland 21202 Main Purpose of Job This position is assigned to the Retirement Processing section and reports to the Estimate Team Supervisor. The Retirement Processing section handles requests for estimates of retirement benefits, applications for retirement applications, and salary audit cases in our Customer Relationship Management software (CRM). Each account is audited prior to processing the retirement estimate and the final retirement application. The position requires critical thinking skills and the ability to use independent judgment in daily responsibilities of calculating and approving the lifetime benefit for a retiree or beneficiary. The incumbent should also obtain and maintain an understanding of retirement law and the Code of Maryland Regulations as it applies to each estimate and final retirement application. The main purpose of this position is to review, evaluate and process the retirement estimates, retirement applications and salary audit cases from the members of any of the several systems. It is responsible for maintaining a solid knowledge level relating to retirement law, regulations, policies and procedures that impact the processing of the requests by the Team and for making recommendations to the Team lead on procedural and process improvements. The incumbent works with the lead worker to periodically review and suggest modifications to standard operating procedures, checklists, worksheets, and job aides as necessary. The position facilitates the processing of retirement estimate requests and retirement applications by preparing or approving Retirement Allowance Worksheets and handling salary audit cases that require research and possible employer contact. Position Duties Prepare and/or review, analyze and process retirement estimate and retirement application requests from members in accordance with established procedures. Conduct an audit of the member’s account to determine proper service credit and employee contributions, calculate projected service and contributions and interest to date of retirement, and determine eligibility for retirement. Enter these data elements into approved worksheets. Review salary audit cases from CRM in accordance with established procedures, including contacting employers to determine correct salaries and initiating adjustments in the AFC application. Review incoming retirement estimates requests and retirement applications for completeness and retirement eligibility; draft correspondence rejecting incomplete or deficient requests or applications; research member account information in MPAS; create files with data from MPAS; approve pending adjustments; update and maintain Access Retirement Estimate and Final databases; submit transactions in a timely manner to update retirement master file with non-release flag according to established procedures. Carry out special projects assigned by the Retirement Processing Manager, Deputy Director, or Director and perform other duties as assigned. Minimum Qualifications Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Two years of administrative staff or professional work. Notes Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience. Candidates may substitute a Bachelor’s degree from a college or university for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience. Preferred Qualifications At least one year of demonstrated experience working with Microsoft Office software, including Word, Outlook, and Excel. At least one year of experience reviewing and processing incoming applications, including eligibility for benefits such as retirement, insurance, health, etc. Licenses, Registrations and Certifications Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland. Benefits Personal Leave – new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave – ten (10) days of accumulated annual leave per year. Sick Leave – fifteen (15) days of accumulated sick leave per year. Holidays – State employees also celebrate at least thirteen (13) holidays per year. Pension – State employees earn credit towards a retirement pension. Positions may be eligible for telework. Equal Opportunity As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. #J-18808-Ljbffr State of Maryland