Learning Experience Designer

Charitable Learning Experience Designer

The Role

Are you creative and passionate about translating content into a learning and performance experience? As a Learning Experience Designer on the Charitable Learning team, you are responsible for writing content and designing and developing impactful learning solutions to meet the needs of the business's skills gap. You will work directly with subject matter experts to build content with your expertise in technical writing, instructional design methodologies, adult learning principles, and ADDIE. We are looking for individuals to join our team in modernizing how associates perform and learn by defining the learner's experience and exploring technological capabilities that promote growth, scale, and efficiency!

The Expertise and Skills You Bring

You hold a Bachelor's degree or equivalent and bring at least 5 years of experience in technical writing, instructional design and content development across online, classroom, and virtual learning environments within a corporate setting—preferably in financial services or in non-profits. Your deep knowledge of adult learning principles enables you to create learner-centric experiences that incorporate sound instructional methodologies with practical application. You thrive on collaborating with peers to build solutions that solve business problems and make an impact on business objectives. Your strong analytical and problem-solving skills enable you to identify learning and knowledge gaps and can close performance gaps to drive behavioral change. You communicate with clarity and confidence, possessing exceptional written and verbal skills and a proven ability to connect to audiences at all levels, from associates to senior leadership. Additionally, you have:

• Proven Instructional Design skills to build learning materials and assess if learners have mastered that content.
• Proven writing skills by creating procedures and collateral to help learners accomplish a task.
• Demonstrated excellent written, grammatical, verbal, and presentation skills.
• Proven presentation skills and are comfortable leading a training session.
• Managed multiple projects concurrently through completion and consistently took initiative.
• Proven the ability to simplify complex concepts or technical tasks and deliver written and instructional materials that are easy to understand and grammatically correct.
• Proven experience using learning authoring tools such as Adobe Creative Cloud, DominKnow, Articulate 360, NovoEd, DominKnow, or similar.
• Proven collaboration skills with Subject Matter Experts and stakeholders to collect content and ensure the final materials are accurate and effective.

The Team

The Charitable Learning team supports learning and policy and procedure documentation for Fidelity Charitable. The team works in agile sprints and leads the design and development of learner-centered, digital-first experiences. They work closely with the Charitable Technology team, internal subject matter experts, and senior leaders to improve our associates' skills and deliver better client outcomes.

The Fidelity Charitable Gift Fund (Fidelity Charitable) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization's employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.