Claims Handler / Claims Assessor - Insurance

Location: Bristol, England | Sector: Insurance | Salary: £25,000.00 per annum Claims Handler / Claims Assessor – Insurance Central Bristol | Hybrid (3 office / 2 home) £25,000 + up to 20% bonus + benefits Full-time | Mon–Fri (35 hours, flexibility between 8am–6pm) The Role We’re seeking an experienced Claims Handler / Claims Assessor to join a well-established insurance team in Bristol. You’ll manage insurance claims end‑to‑end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies . This is a hands‑on role requiring strong claims experience and the ability to make sound decisions in a fast‑paced environment. Key Responsibilities Manage insurance claims from initial notification through to settlement Assess claims and make decisions in line with policy terms and FCA guidelines Communicate with customers throughout the claims process, providing clear updates Liaise with third parties including medical professionals where required Handle queries and complaints through to resolution Maintain accurate and detailed case records Ensure compliance with regulatory and data protection requirements What We’re Looking For Previous experience in a claims handling or claims assessor role (essential) Strong understanding of insurance claims processes Excellent attention to detail and accuracy Confident communication skills (written and verbal) Ability to manage workload and prioritise effectively Strong decision‑making skills and a customer‑focused approach Benefits Hybrid working (3 days office / 2 days remote) 25 days holiday + Bank Holidays + birthday off Discretionary bonus up to 20% Contributory pension (up to 12%) Private medical insurance (post‑probation) Discounts across retail, fitness, and lifestyle Regular company social events #J-18808-Ljbffr