Director, Field AI Transformation & Experience Architecture

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary

The Director, Field AI Transformation & Experience Architecture serves as the strategic design authority for BMS's AI-enabled field transformation — shaping how capabilities are structured, governed, and experienced across the organization. This role sits within the Field AI Capabilities & Experience organization and is embedded in the Rewire Field program. The Director brings cross-functional fluency, programmatic depth, and field-grounded perspective to ensure sound architectural decisions — defining how capabilities are built, how accountability flows, and how the field experience is shaped as a result. In addition to this advisory function, the role carries direct business ownership for select AI-enabled field capabilities within the organization. Working in close partnership with the Senior Director, Field AI Strategy & Execution, this role bridges strategic vision and operational execution — translating experience design principles and AI use case priorities into precise business requirements, managing business validation of delivered capabilities, and driving field adoption from pilot through scaled rollout. The Director serves as a credible business partner to IT, product owners, compliance, legal, and all other internal stakeholders involved in capability development and deployment.

Responsibilities

• Transformation & Capability Architecture Serve as the team's design authority on AI-enabled field capability architecture — advising on how field needs are translated into requirements, how accountability is structured across partner organizations, and how the capability lifecycle is governed from ideation through sustained adoption
• Bring enterprise operating intelligence to capability planning — leveraging deep familiarity with enabling systems, data infrastructure, orchestration layers, and compliance frameworks to ensure capabilities are built to survive real-world execution, not just look sound on paper
• Proactively identify upstream and downstream dependencies in capability planning — anticipating where integration gaps, data readiness issues, and compliance requirements tend to cause late-stage delivery failures and driving early resolution
• Business Ownership of AI-Enabled Field Capabilities Serve as business owner and delivery lead for select AI-enabled field capabilities — owning the end-to-end business lifecycle from requirements definition through business validation, pilot, and scaled field adoption
• Develop comprehensive, high-quality business requirements that precisely capture field needs, use cases, workflow integration expectations, and business success criteria — serving as the definitive business specification for the IT organization
• Ensure requirements align with the future-state field experience vision and AI use case strategy set by the Senior Director — translating strategic intent into actionable business specifications
• Own business acceptance criteria for all AI-enabled field capabilities — defining what "done" looks like from a business perspective and holding IT delivery to those standards before capabilities reach the field
• Rewire Field Program Architecture Advise on the architectural design of the Rewire Field program — shaping how the program is structured, how workstreams are sequenced, how governance operates, and how accountability is distributed across the Field AI Capabilities & Experience organization and its partners
• Partner with CAPE, IT, and MAICE to establish clear ownership boundaries that prevent scope creep, accountability gaps, and delivery misalignment — ensuring every function understands its role within the program and is held to it
• Serve as the program's architectural conscience — flagging when workstream interdependencies are underestimated, when governance structures create drag rather than clarity, or when the operating model needs to evolve to match new organizational realities
• Enable the Senior Director to operate at strategic altitude by managing cross-workstream complexity through active cross-functional engagement and proactive issue resolution — not through process overhead
• Field Experience Architecture Own field persona experience mapping — developing, maintaining, and applying detailed end-to-end journey maps and experience documentation for AI-enabled capabilities and field workflows
• Translate experience mapping outputs into actionable business requirements — ensuring journey maps and workflow documentation directly inform IT specifications, rather than existing as standalone artifacts
• Shape how field experience insights flow into program decisions — influencing capability priorities, requirements quality, and change management design through active participation in design reviews, requirement sessions, and adoption planning

Qualifications

• Minimum 8 years of experience in pharmaceutical, biotech, or life sciences, with demonstrated depth in transformation program leadership, commercial operations strategy, enterprise program design, or business-side digital/AI capability development
• Advanced degree (MBA, MS, or equivalent) strongly preferred; Bachelor's degree required
• Demonstrated track record of leading through influence in a matrixed organization — shaping program design, governance structures, and cross-functional accountability without relying on positional authority
• Deep working familiarity with enabling data infrastructure, insights orchestration, and compliance frameworks in a pharmaceutical commercial context — gained through hands-on experience navigating these systems in prior programs
• Proven experience designing and advising on enterprise change management programs for complex, multi-workstream commercial or digital transformation — with the ability to coach others to execute what they helped design
• Strong structural thinking and systems intuition — naturally identifies how organizational elements connect, where dependencies create fragility, and how program architecture can be resilient without being bureaucratic
• Excellent communication and influence skills — able to translate complex architectural thinking into content that is immediately clear to field-facing, technical, and senior executive audiences

Compensation Overview

Princeton - NJ - US: $190,680 - $231,060

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment.

Benefit Offerings

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

Unicely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on click.appcast.io. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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