Customer Service Representative

Customer Service Representative

This position is the front line of support for clients and customers, and the incumbent ensures that customers are satisfied with products, services, and features. This position supports customers by providing helpful information, answering questions, and responding to inquiries. This position supports and is accountable for the Quality and Food Safety policies in place by the company.

Essential Position Responsibilities:

• Review and process orders from a customer request into the ERP system, with accuracy and completeness in regards to information and pricing
• Routinely communicate directly with customers, providing prompt and accurate product information, delivery and availability, order and shipping status, order changes, customer returns and discrepancies
• Monitor the progress of scheduled orders to ensure customer expectations are met, commitments are kept and delivery schedule is achieved
• Maintain customer account master data
• Create customer specific labels if applicable
• Administrative duties such as answering the phone, updating records, filing.
• Work closely within department, sales team, production and shipping
• Support inquiries from the sales team
• Requests freight quotes and reserve trucks from freight carriers
• Coordinated pick up with brokers and produce export paperwork. To include Bill of Lading, Commercial Invoice, Contacting brokers, Certificate of Origin, Safety Data Sheets and country specific documents.
• Contributes to team goals and with special projects as needed.
• Practice Company Values to enable success with shared purpose.

Candidate Qualifications and Profile:

• The successful candidate must possess 3 to 5 years in a Customer Service
• Experience working in a manufacturing or distribution environment is preferred
• Effective problem solving related to customer concerns
• Experience in coordinating trucks and export paperwork a plus
• Proficient PC skills using MS Office and other various computer systems (Macola, Synergy ERP)
• Must be result oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as the ability to communicate effectively
• Detail oriented and able to multi-task
• Dependable follow up and time management skills
• Dependable team player, collaborative with positive attitude and professional demeanor
• Passionate, energetic and results oriented personality
• Professional demeanor
• Character and integrity

Pay Rate: $26-28/hour