Teller - Relationship Banker - Morristown, TN

Teller/Relationship Banker

First Bank and Trust is seeking a Teller/Relationship Banker to work in Morristown, TN. The Relationship Bankers at First Bank and Trust are the primary contact for our customers. Relationship Bankers provide our customers with superior and quality customer service. These individuals promote the Bank's products and services and provide customer referrals for new products and services daily. Relationship Bankers work as Tellers, Customer Service Representatives and provide E-Commerce Support.

Key Responsibilities

• Greet and assist customers with exceptional customer service.
• Assisting customers with account openings, closures, and maintenance, ensuring accuracy and adherence to banking policies.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Identify opportunities to cross-sell bank products and services to customers.
• Educate customers on digital banking tools and services.
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensure compliance with all banking policies, procedures, and regulations.
• Respond to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.

Qualifications

• High school diploma or equivalent.
• Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing preferred.
• 3 years of previous cash handing or customer service experience.
• Strong communications and interpersonal skills.
• Attention to detail.
• Basic computer proficiency and ability to learn banking software.

Benefits for Full-Time Employees

• PTO Leave is 20 Days per year earned monthly.
• First Bank and Trust recognizes 11 paid holidays, when the holidays occurs during the work week.
• Medical, Dental and Vision Insurance coverage starts the 1st day of the month after hire date.
• Employees are automatically enrolled in the bank's 401K/ESOP Plan.
• First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary.
• First Bank and Trust provides long-term disability Insurance coverage.
• Normal work week is Monday- Friday between 8:00 - 6:00.

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran