Site Manager

Position Overview The Site Manager (SM) is responsible for overseeing the daily performance and long‑term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site‑level financial results. The Site Manager is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures. This role serves as the on‑site business owner, responsible for staff performance, site profitability, service execution and customer satisfaction. Site Managers report directly to the District Manager and lead a team that may include Assistant Managers and frontline team members. This position may be classified as exempt (salaried) or non‑exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non‑exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent. Essential Functions (Other Duties As Assigned) Operational Leadership Lead day‑to‑day operations to ensure consistent delivery of safe, efficient, and high‑quality car wash experience. Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards. Maintain a professional, clean, and customer‑ready site at all times. Collaborate with facilities and/or corporate support teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate. Monitor equipment performance and proactively elevate significant concerns to the appropriate support partners. Perform other duties as assigned to support the team and the needs of the business. Team Development & Performance Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems. Maintain data integrity to support compliance and accurate payroll, reporting, and workforce planning. Ensure accurate and timely completion of scheduling, payroll, and time‑keeping responsibilities. Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary. Create a positive and inclusive team culture that reflects Spotless Brands’ values. Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives. Partner with human resources (HR), loss prevention, and district leadership on employee relations matters. Customer Experience & Community Engagement Model and reinforce exceptional customer service behaviors. Resolve customer complaints and concerns promptly, ensuring a positive brand experience. Engage with the local community to build brand loyalty and awareness. Sales & Financial Management Drive achievement of site‑level goals including revenue, profit, membership sales, and customer retention. Oversee site‑level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget. Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits. Accurately manage time‑keeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws. Ensure full compliance with company cash handling and loss prevention policies. Safety & Compliance Create a culture of safety by ensuring all team members follow safety guidelines. Conduct regular safety audits and partner with asset protection, HR, and facilities. Ensure compliance with all company policies, and applicable federal, state, and local laws and regulations. Communication & Collaboration Serve as the liaison between the site and the District Manager, escalating site‑level concerns as appropriate. Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities. Partner with support functions (Facilities, HR, Marketing, IT, etc.). Site Type Variations The core responsibilities of the Site Manager remain consistent across all locations, with operational emphasis varying slightly based on site type: Express Sites: Prioritize high‑throughput exterior wash operations with a strong focus on speed, automation, and membership. These sites typically operate with smaller, leaner teams where direct leadership is essential. Full‑Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher‑touch customer experience. Flex Sites: Combine full‑service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross‑functional coordination, broader staffing needs, and inventory management. Education And Experience High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred. Minimum of 1 year of progressive leadership experience in a customer‑focused retail, service, or automotive environment strongly preferred but not required. Minimum age 18 required due to equipment and/or fuel handling responsibilities (where applicable). Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws. Demonstrated experience managing teams, staffing schedules, and daily operational workflows. Proven ability to drive results in a fast‑paced, hands‑on environment. Previous experience in the car wash, oil change, convenience store, or quick‑service industry is strongly preferred but not required. Must be able to successfully pass a background check in accordance with company policies and applicable laws. Knowledge, Skills, And Abilities Knowledge Operational practices in high‑volume customer‑facing environments. Basic financial and inventory management. Team member supervision, development, and scheduling. Safety and compliance standards for service‑based environments. Skills Strong leadership and team‑building skills. Effective problem solving and conflict resolution. Time management and multitasking skills in a fast‑paced environment. Excellent written and verbal communication. Basic mechanical aptitude to identify equipment issues. Basic computer skills, including the use of email, spreadsheets (MS Excel), and standard data entry tasks. Abilities Ability to work in a fast‑paced, outdoor environment. Ability to work flexible hours, including evenings, weekends, and holidays. Ability to learn quickly and apply new procedures and/or operational tools. Physical Requirements Ability to walk, stand, and move, often uneven, wet surfaces through site. Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms including occasional ladder use. Ability to twist, carry, reach, push, and pull frequently. Ability to lift and carry 50 pounds without assistance. Ability to work outdoors and efficient in all weather conditions. Ability to work on your feet in a fast‑paced, physically active environment. Must be able to work in an environment with varying noise levels. Ability to operate point‑of‑sale systems, tablets, and computers. Ability to communicate clearly and professionally with customers, peers, and leaders. Flexibility to work non‑traditional hours, including evenings and weekends as needed. Equal Employment Opportunity Statement Spotless Brands and its affiliates comply with federal and state disability laws and provide reasonable accommodation to applicants and employees with disabilities. Spotless Brands and its affiliate brands are Equal Employment Opportunity employers. We invite all qualified applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability. For participation in the E‑Verify program, see and #J-18808-Ljbffr Spotless Brands