Experience Architect

Req ID: 41083At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.NTT DATA Services currently seeks a Experience Architect to join our team in San Francisco, California (US-CA), United States (US).Responsibilities:Help create robust design documentation at the various stages of design, including but not limited to personas, wireframes, prototypes, scenarios, task flows, story boardingCreate user requirement documentation including use cases, storyboards, flowcharts/process flows, and functional specsRecommend and prepare audience research approachCreate research tools, such as surveys, questionnaires, and test scripts necessary to conduct researchConduct research activities, such as contextual inquiries and observations, one-to-one interviews, workshops, focus groups, diary/journal exercises, field studies, etc.Conduct heuristic evaluations and competitive audits of digital tools, including but not limited to business applications, websites, mobile applications, and identify areas for improvement in designCompile, analyze and document findings of the research and identify patterns and trendsMake design recommendations as a result of researchPresent findings and recommendations to clientsSelf-manage own tasks and schedulesRequirements:Able to work on and/or own all facets of experience design across a wide range of projects. Facets include:Contributing to/developing approach materialsModeration/facilitationAnalysis, findings, and recommendationsAble to manage up/down/across a hierarchy (e.g., delegate to Associate Experience Architects effectively, communicate appropriately to Strategist and LEA)Ability to moderate an interface test and strategic sessions effectivelyPerceived as SME and primary presenter of ‘their’ work - internal and externalFamiliarity with a variety of qualitative and quantitative research tools: interviews, cognitive walkthroughs, surveys, contextual observation, etc.Working knowledge of prototyping tools, Axure preferredAbility to think conceptually as well as tactically and tangiblyStrong written, verbal and visual communication skillsThe ability to multi-task and deliver under aggressive deadlinesThe ability to work in a collaborative environment.3 - 5 years relevant User Experience Design or Human Factors experience preferably in a consulting environment.Ability to travel (estimated 20%)This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA ServicesNTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.Posting Date:Department: -