Lead Front Desk Associate

Job Description

Job Description

Benefits:

• Affordable Onsite Childcare
• Paid to Volunteer
• Paid Sick Leave
• Free Membership / Free Membership for Spouse
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Parental leave

We are looking for a positive Lead Front Desk Associate who knows how to lead by example1 As a Front Desk Lead, you are the example to the rest of the front desk team who are the face of our business and set the tone for creating exceptional experiences for all our members. You will train and develop your team members to greet, answer questions, solve issues, and perform administrative duties as needed.
You are a natural leader with a passion to teach people the ropes.  You understand the impact that you can have through customer service and take pride in creating smiles and resolutions.

 
Company Overview
Our mission is to make our communities healthier one member at a time.  So, Come and Join our NSFit Family and be one of the many that are changing lives today.  
 
Job Summary

• Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym, even while engaged with other guests. Provide security and control to the front door area of the facility. Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques and script. Reserve time/make appointments for classes, events, consultations, or other activities sponsored by the gym. Process payments, product purchases, and other cash handling activities.

Responsibilities - Set the example in the following:

• Enthusiastically greet members, prospective members, and guests
• Provide a high-level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones, checking-in members, process payments, etc.
• Ensure gym systems and processes are followed
• Enforce facility rules and regulations, ensuring facility is clean and safe
• Responsible for understanding what a TI is and registers all telephone inquiries in the TI register in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure the TI was properly entered into the master production binder by the FC
• Distributes keys, and other materials as needed.
• Reserves time/makes appointments for special classes, events, consultations or other activities sponsored by the gym.
• Ensures that Front Desk and Kid’s Club are functioning according to NSF Policy and Procedure.
• Manages and controls all front desk binders according to NSF Policy and Procedure.
• Oversees and ensures the front desk staff directs and controls all gym walk-through’s with potential customers.
• Manages and controls the Maintenance Log for their club

 
Qualifications

• Previous customer service and cash handling experience required
• Strong communication and customer service skills
• Upbeat and positive attitude
• Passion for health & fitness
• Basic computer proficiency

 
Benefits/Perks

• Fun work environment
• Free Gym Access