Staff Program Manager

Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts includes thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams to enable awesome experiences and operational efficiencies. As a Staff Program Manager, you will lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers. Successful candidates will have prior change management experience and are highly passionate about improving processes and collaborating across teams to drive change at scale, with high velocity and adoption. Responsibilities Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our “Definition of Done” standard to create an excellent experience for experts amidst change Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defects Partner with product and communication teams to understand roadmaps and proactively communicate changes Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable Partner, educate, roadshow and mentor others on change management best practices Role model expert advocacy translate expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation Qualifications Bachelor’s degree or equivalent; MBA a plus or equivalent experience 3-5 years of proven performance in change management 7+ years of program or project management experience Proficient with Google Suite (documents, spreadsheets, presentations) Excellent written and verbal and communication skills Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes Sought after strategic partner, able to build and nurture strong relations and influence broadly Experienced in using AI for streamlining business tasks Lean, Six Sigma experience a plus Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: San Diego $150,000 - $203,000 Mountain View, CA $158,000- $214,000 #J-18808-Ljbffr