Member Debt Representative

Kforce has a client in Phoenix, AZ that is seeking a Member Debt Representative. Through 100% phone based interactions, responsible for understanding the members' needs and delivering personalized solutions and education that will improve the member's overall financial security. Responsibilities:

• Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels
• Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
• With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines
• Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within company standards
• Under close supervision, completes required account verification and account maintenance; Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database
• College degree preferred
• 2+ years of combined customer contact, sales, or collections experience in the financial services industry
• 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• Strong verbal and written communication skills