OPERATIONS MANAGER

Operations Manager

The New York City Department of Homeless Services seeks one (1) Administrative Supervisor of Building Maintenance, Level III, to function as an Operations Manager within F&L. Under the direction of the Deputy Commissioner, Facilities & Logistics, and with wide latitude for independent judgment and action, who will:

• Manage day-to-day workflow between the Deputy Commissioner's Office and various units within Facilities and Logistics. Overseeing project deliverables for the Deputy Commissioner, including presentations, briefings, detailed reports outlining project status, identifying potential issues, and tracking performance indicators.
• Provide strategic planning and problem-solving support to the Deputy Commissioner, Facilities & Logistics. Initiate and manage projects within any of the Deputy Commissioner, Facilities & Logistics' area of responsibility.
• Collaborate with Facilities and Logistics staff to develop and coordinate improvement strategies for F&L initiatives that support the accomplishment of agency goals.
• Conduct research, investigations, or examinations and analyses on complex projects for DHS Operations.
• Oversee the Enterprise Asset Management (EAM) systems development, enhancements and upgrades that support ongoing work order maintenance requests, purchasing goods, in addition to as well as supporting the DHS lead inspection, abatement and remediation programs.
• Liaise with ITS, internal DHS teams and vendors to ensure compliance and improve efficiency of EAM processes.

Minimum Qualifications

1. Eight years of full-time experience in construction, repair, alteration and/or rehabilitation of multiple dwellings, commercial, industrial or public buildings in the capacity of general contractor, superintendent of construction, procurement specialist, evaluator responsible for cost estimation, or as a field supervisor or as an inspector, at least 18 months of which must have been in a supervisory or administrative capacity involving responsibility for a large number of buildings; or 2. Education and/or experience which is equivalent to "1" above. Education in an accredited college leading toward a baccalaureate degree in engineering, architecture, engineering technology or a closely related field will be accepted on a year-for-year basis up to a maximum of four years. However, all candidates must possess at least 18 months of the specialized supervisory or administrative experience described in "1" above.

Preferred Skills

- The ideal candidate will have demonstrated leadership in managing large-scale operational and technology-driven initiatives within a public or complex organizational environment. Proven ability to coordinate workflows across multiple business units, streamline processes, and identify operational inefficiencies through data analysis and performance metrics.

- Experience with Enterprise Asset Management (EAM) or equivalent systems is preferred, including oversight of system enhancements, upgrades, and integrations with other applications such as purchasing, financial management, and maintenance tracking platforms. Experience integrating SAAS applications or facility management software to improve workflow efficiency and data transparency is highly desirable.

- Strong analytical and technical aptitude with proficiency in tools such as SQL, Tableau, Power BI, Visio, and MS Office to support reporting, visualization, and continuous improvement initiatives. Exceptional communication and collaboration skills to work effectively with internal teams, IT, and external vendors.

- Ability to conduct research, prepare detailed reports, and present findings to executive leadership. Demonstrates success in strategic planning, project management, and process improvement, with a focus on leveraging technology to enhance efficiency, compliance, and service delivery.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.