Part - Time Assistant, Computer Lab Tech, OTS - FY 2027

Part-Time Assistant/Tech

The primary role of the Part-Time Assistant/Tech in the Office of Technology Services (OTS) is to provide direct support to students in the computer lab, ensuring a welcoming and productive environment for learning and technology use. Responsibilities include assisting with basic troubleshooting, guiding students through software and system usage, and maintaining lab organization and readiness.

Candidates who demonstrate exceptional work ethic, strong IT knowledge, and technical skills may also be invited to contribute to broader departmental efforts. These contributions may include supporting front- and back-end systems, participating in technical projects, and assisting with departmental initiatives that enhance digital services across campus.

This paid part-time position reports directly to the manager and/or full-time technicians, as directed. On-site training in all processes and tools will be provided.

The individual must understand and be committed to the efficient operation of the department while maintaining confidentiality. The individual must take pride in the details of the position and be proficient at prioritizing and handling multiple tasks.

Core responsibilities include:

• Assist in the computer lab front desk with computer station and/or printer issues or questions.
• Troubleshoot basic hardware, software, and network connectivity problems on campus.
• Configure equipment, inventory assets and peripherals, and maintain basic records of job activities.
• Maintain organization and cleanliness of labs, office, and workbenches, which may include cleaning, vacuuming, and recycling boxes and packaging materials.
• Set up and image devices for bench stock and/or support engineers, including assisting with transporting, installing, securing, and cable management of devices in classrooms, labs, and/or staff offices.
• Perform bench stock inventory and reporting of all technological and non-technical equipment.
• Assist with asset handling for surplus, salvage, moves, etc., under the supervision of OTS staff as needed.
• Assist support engineers with customer-facing situations, including troubleshooting and resolving technical issues for faculty, staff, and students in lab and classroom environments (on-site training provided).
• Answer questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.

Required qualifications include:

• Dependability, punctuality, and self-motivation, and ability to work with minimal supervision.
• Strong customer service skills (in-person and/or remote), including a positive and professional attitude.
• Knowledge of computers, office applications, and internet usage (additional training will be provided).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.), along with strong writing skills.
• Familiarity with calendar scheduling, internet searching, and document creation/editing.
• Ability to physically transport and maintain equipment, including work under desks.
• Ability to lift and transport 25-50+ lbs. repeatedly throughout the day.
• Must maintain academic standing as required for continued employment.

Required courses and certifications include:

• Successfully completed IS101 with a grade of C or better (or equivalent coursework; verifiable transcript required).
• Microsoft Office Specialist (MOS) Word: Associate Level (verifiable certification required).
• Microsoft Office Specialist (MOS) Excel: Associate Level (verifiable certification required).

Preferred qualifications include:

• IT-related certifications such as MTA, CompTIA (A+, Network+, Cloud+, Security+), ACMT, HDI, or equivalent.
• Currently pursuing an IT-related field of study or career path.
• Letter of reference from faculty.

Salary: $13.20/per hour

Applications will be considered on an as-needed basis determined by course availability.

Exempt No Full-Time Equivalent 48.8% Required Attachment(s)

To be considered for this position, candidates must attach the following documents:

• Resume/CV
• Cover Letter
• Current Class Schedule (if applicable)
• Unofficial CSN Transcript (if applicable)
• Documentation of IT Certification(s) (optional)