Chargeback Analyst
Cephas Consultancy Services Private Limited
Chargeback Analyst Cephas Consultancy Services Private Limited Draper, Utah, United States About this position Job Id :CLI-45637-8 Job Type: Contract JOB DESCRIPTION: Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor. Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting disputes to processors. Processing chargebacks recon: (Updating status of chargeback and review status). Communicate with customers regarding documentation requests via email and phone calls. Ensure Dispute milestones are met within a time frame. Data entries related to chargeback. Professional Experience/Background to be successful in this role: Has at least 2 years of chargeback of payment card risk management experience. Has at least 2 years of customer service experience. Meet service level and performance requirements to deliver high quality work. Possesses strong data analysis and investigative reporting skills. Able to solve transaction or payment issues without complete process guidance. Communicates clearly, and effectively with customers while investigating and resolving payment exceptions. Has strong skills in using Excel and other software to create spreadsheets, models and reports. Ability to make sound judgment calls. Competencies (Attributes needed to be successful in this role): Embodies BILL core values. Fast Learner/Tech Savvy. Attention to details. Self-Starter able to think outside of the box. Thrives in a fast-paced environment. Independent decision maker with the ability to confidently back up actions. Additional Information: Hybrid: In onsite Monday, Tuesday, and Thursday; remote Wednesday and Friday; full Mon–Fri work week. Transitions to fully remote in September (exact date TBD), though candidates needing continued in-person training may stay hybrid longer. Hiring manager flagged a common false positive: candidates often claim \"dispute experience\" that is actually fraud review experience — these are not equivalent, and true chargeback/dispute experience should be verified. Target timeline: offer out by Friday, Aug 7, 2026; ideal start date Aug 10, 2026, realistic target Aug 17, 2026. Interview Rounds: 2 interview rounds, both 1:1 video format — one with the hiring manager, one with a senior dispute analyst. #J-18808-Ljbffr
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