Hospitality Manager

Job Description Leadership & Staff Management Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service with a hands‑on approach and active floor presence. Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines. Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff. Ensures all training materials and SOPs are accurate, up‑to‑date, and any changes are effectively communicated. Provides individualized coaching and development to promote team member growth and retention. Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences. Represents the estate at select industry and trade events as a brand ambassador. Guest Experience & Operations Delivers a world‑class guest experience, guiding visitors through personalized tastings that reflect our commitment to craftsmanship and service. Maintains impeccable presentation standards in the Tasting Room, ensuring the environment aligns with the elegance of our brand. Oversees tasting room operations, including inventory control, reservation management, quality assurance, and guest satisfaction. Cultivates relationships with high‑value guests, members, and collectors to nurture loyalty and long‑term brand advocacy. Sales & Financial Performance Shares daily/weekly budget and performance data—including wine and merchandise sales, membership growth, and staff training—with the Senior Estate Manager. Partners with the Merchandise and Marketing teams to drive merchandise and wine sales. Leverages guest insights and data capture to optimize sales performance, membership growth & retention, and overall profitability. Qualifications 3–5 years of hospitality operations management experience, with a proven track record of leading a sales‑driven team; experience in the wine industry is required MICHELIN & Forbes experience is a plus Strong hands‑on leadership and team development skills; proven success in recruiting and hiring high‑performing team members Proven ability in mentoring and developing teams to drive club conversion performance through effective storytelling, coaching, and customer engagement strategies Strong sales background with the ability to promote and sell luxury products Passion for wine, hospitality, and delivering luxury guest experiences Exceptional communication skills with the ability to engage guests and staff at all levels Proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint Ability to manage budgets, track performance metrics, and drive sales results Bachelor’s degree in hospitality management or a related field Strategic thinking and problem‑solving abilities with a focus on operational excellence Valid Alcohol and Food Handlers cards (e.g., ServSafe, TIPS) or must obtain upon employment Introductory wine certification (WSET, CMS, etc.) is a plus Availability to work weekends, evenings, and holidays as needed Pay Range: $90,000 - $95,000 base salary and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Additional Information Thriving Wellness Community: Access to top‑notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: * 24/7 online physician consultations * virtual mental health resources * life coaching * engaging employee community groups * cash rewards for healthy habits and fitness reimbursements * library of on‑demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company‑wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: To date, our co‑Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com. Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company‑provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. Unapologetically bold, Lewis Cellars is a luxury Napa Valley winery specializing in big reds and sexy chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world‑class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention of in‑the‑know wine connoisseurs, having been named Wine Spectator’s Wine of the Year in 2016 for its Cabernet Sauvignon. Sourced from some of the finest Napa Valley vineyards, the portfolio centers on rich, full‑bodied Cabernet Sauvignons and Chardonnays, and features Merlot, Syrah, Sauvignon Blanc, and red blends. Lewis recently opened its new Napa Valley tasting room in the historic Stags Leap District on Silverado Trail, offering world‑class wine tasting experiences, picturesque views, and curated art. The new home brings Lewis Cellars full circle, as the site at 6320 Silverado Trail is where the first vintage of Lewis was crushed, fermented, and bottled more than 30 years ago. Lewis wines can also be found at LewisCellars.com or through select retailers, fine wine shops, and restaurants. Lewis Insiders are the first to receive access and updates about the latest releases and estate events. To learn more or become an Insider, visit LewisCellars.com or LewisInsiders.com, like us on Facebook, or follow us on Instagram. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law - click here for more information Compensation $90,000-$90,000 per year #J-18808-Ljbffr